Customer service representative
CARLY AUSTIN
Coeur D’Alene Resort
Coeur d'Alene,ID
12
years of professional experience
Experienced customer service professional with a solid background in clerical work and a strong commitment to continuous learning. Recognized for punctuality, reliability, and a positive attitude, effectively resolving issues while contributing to team success. Eager to leverage problem-solving skills and adaptability in a dynamic work environment.
Work History
Customer Service Representative
1 Year 5 Months- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and follow-ups.
- Adapted quickly to new processes and tools, enhancing service delivery.
- Maintained product knowledge to provide accurate information to customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Banquet Server
1 Year 10 Months- Provided exceptional service during events, ensuring guest satisfaction and comfort.
- Collaborated with kitchen staff to deliver timely meal service and maintain presentation standards.
- Assisted in setting up and breaking down banquet spaces according to event specifications.
- Maintained cleanliness of dining areas, adhering to health and safety regulations.
- Responded promptly to guest inquiries, demonstrating adaptability in fast-paced environments.
Restaurant Hostess
1 Year 11 Months- Answered telephone to provide dining information and take reservations.
- Managed reservations, waitlists, and special requests for large parties.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
OFFICE CLERK
7 Months- Managed ballot counting and signature verification for San Bernardino County
TEACHER AID
10 Months- Supported children with special needs in Riverside school districts, assisting in classroom and recreational activities
CHICK FIL A FRONT OF THE HOUSE TEAM MEMBER
11 Months- Customer service, cash handling, order management, and store sanitization
TEACHER AID
5 Months- Cared for infants and toddlers, overseeing feeding, playtime, and naptime
BARISTA
1 Year- Prepared orders, managed cash, and maintained inventory and store cleanliness
TEAM MEMBER
9 Months- Served customers and handled cash transactions
LINE SERVER AND BAKER
2 Years 8 Months- Served in the food services department at the University of Redlands
Education
COMPLETED COURSEWORK TOWARDS ASSOCIATES
HIGH SCHOOL DIPLOMA
Skills
Assisted customers with inquiries and problem resolution.
Supported sales efforts through effective communication.
Managed cash transactions accurately and efficiently.
Utilized Microsoft Office Suite to enhance productivity.
Performed clerical tasks to maintain organized records.
Demonstrated strong organizational abilities for task prioritization.
Communicated clearly and effectively with team members and customers.
Maintained a keen attention to detail in all tasks.
Executed multiple tasks simultaneously in a fast-paced environment.
Collaborated effectively with team members to achieve goals.
Displayed a friendly demeanor while interacting with customers.
Typed at a speed of 30 words per minute.
Resolved customer issues through effective problem-solving techniques.
References
- Patrick (208) 277-5938
- Nita Robson (208) 277-5689
- Lauren (760) 534-2270
- Jennifer Biggs +1 (509) 743-8283
- Chelsea Beckley, 1(253) 326-7247, chelsea-b-happy@hotmail.com
Timeline
Customer Service Representative
Coeur D Alene Press
03.2025 - CurrentRead More
Banquet Server
Coeur D Alene Resort
10.2024 - CurrentRead More
Restaurant Hostess
Coeur D’Alene Resort
09.2024 - CurrentRead More
OFFICE CLERK
Jada Systems
02.2024 - 09.2024Read More
TEACHER AID
El Paseo Staffing
02.2023 - 12.2023Read More
CHICK FIL A FRONT OF THE HOUSE TEAM MEMBER
Chick fil A
10.2021 - 09.2022Read More
TEACHER AID
The Learning Experience
05.2021 - 10.2021Read More
BARISTA
DCH Roasters
03.2019 - 03.2020Read More
TEAM MEMBER
Mill Creek
04.2017 - 01.2018Read More
LINE SERVER AND BAKER
Bon Appetite
08.2014 - 04.2017Read More
Los Osos High School
HIGH SCHOOL DIPLOMA
Read More
Crafton Hills College
COMPLETED COURSEWORK TOWARDS ASSOCIATES
Read More