Carly Brown
Reno,NV
Summary
Experienced in customer service and working with people inside and outside the task force. Level-headed and always willing to help, wherever needed. Personable and dedicated customer service representative with experience in industry. Solid team player with upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Pizza Maker
Smiling with Hope Pizza
Reno, NV
04.2024 - Current
- Organized food preparation stations and regularly replenished supplies.
- Cleaned and sanitized kitchen surfaces and equipment.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Prepared multiple orders at once for speedy service.
Sales Associate
Nordstrom Rack
Reno, Nevada
05.2023 - 10.2023
- Maintained records related to sales for store management.
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
Retail Sales Associate
Vans
Reno, Nevada
07.2022 - 04.2023
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained records related to sales for store management.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Offered suggestions for additional items that may be of interest to customers.
Courtesy Clerk
Raley's
Reno
08.2020 - 10.2021
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Aided in multiple departments whenever needed
- Answered questions about current, seasonal and special sales.
- Verified that prices on shelf tags matched those listed on computer system.
Education
Bachelor of Arts - Political Science
University of Nevada, Reno
Reno, NV05-2026
Skills
- Customer service
- Sales tracking
- Team collaboration
- Multitasking
- Company policies and procedures
- Phone etiquette
Affiliations
- Marching Band at UNR
- Concert winds at UNR
Timeline
Pizza Maker
Smiling with Hope Pizza
04.2024 - Current
Sales Associate
Nordstrom Rack
05.2023 - 10.2023
Retail Sales Associate
Vans
07.2022 - 04.2023
Courtesy Clerk
Raley's
08.2020 - 10.2021
Bachelor of Arts - Political Science
University of Nevada, Reno