Carly Buchanan
Gulfport,MS
Summary
Dedicated professional with a strong background in supporting sensitive populations, demonstrating exceptional time management skills and a commitment to safeguarding confidential information. Quick learner with high adaptability to changing environments. Passionate about client-centered approaches, fostering meaningful connections that enhance the overall experience for individuals. Proven ability to navigate complex situations with empathy and professionalism, contributing positively to client outcomes.
Overview
6
6
years of professional experience
Work History
Operations Support
English Language Partners
Auckland, New Zealand
05.2024 - 12.2024
- Streamlined front desk operations to elevate customer service standards.
- Delivered comprehensive information and support to potential and existing students, ensuring clarity on available programs and services.
- Oversaw comprehensive review and processing of applications to uphold program integrity.
- Facilitated targeted language support services to improve communication for individuals in need.
- Oversaw data entry processes for class schedules and student enrollment to maintain accurate records.
Assistant Community Director
Department of Housing and Residence Life, University of North Texas
Denton, Texas
07.2022 - 01.2024
- The University of North Texas is a public university recognized as a Hispanic Serving Institution and serves up to 40,796 students.
- Managed front desk operations and kept things in order
- Handled emergencies with ease
- Organized and led the charge in the Kerr Resident Hall’s budget and programming expenses
- Supervised student workers and assisted them in their growth
- Collaborated with peers to improve student staff training and recruitment
Student Assistant
Department of Housing and Dining, Texas Woman’s University
Denton, Texas
08.2021 - 05.2022
- Texas Woman’s University is a public, co-ed university in North Texas, primarily serving women (88%) and up to 10,150 students.
- Assisted students in navigating campus and answered questions presented
- Answered the phone and handled calls professionally and efficiently
Resident Assistant
Department of Housing and Dining, Texas Woman’s University
Denton, Texas
08.2019 - 05.2021
- Mentored up to 32 new residents with adjusting to life on campus while ensuring that the code of conduct is enforced
- Trained new residence assistants in aspects of RA life and instilled TWU core values to promote success in their role
- Conducted meetings to promote synergy between RA and residents
- Mediated high-tension situations between residents
Dance Instruction Assistant
Community Dance Center, Division of Dance, Texas Woman’s University
Denton, Texas
02.2019 - 05.2019
- Assisted in classroom management for ages 3-4 years
- Assisted instructor in leading students in learning and exploring through movement - space, time, shape, energy, etc.
- The Community Dance Center was an affordable dance instruction service for community members near the university, serving all ages.
Education
Master of Science - Dance Movement Therapy
University of Auckland
Auckland CBD, Auckland03-2026
BA - Dance, Minor in Psychology
Texas Woman’s University
Denton, Texas05-2022
Skills
- Communication Skills
- Research/Planning/Investigation
- Management
- Problem-Solving
- Teamwork
- Creativity
- Initiative
- Adaptability
- MS Office
- Google Workspace
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Support
English Language Partners
05.2024 - 12.2024
Assistant Community Director
Department of Housing and Residence Life, University of North Texas
07.2022 - 01.2024
Student Assistant
Department of Housing and Dining, Texas Woman’s University
08.2021 - 05.2022
Resident Assistant
Department of Housing and Dining, Texas Woman’s University
08.2019 - 05.2021
Dance Instruction Assistant
Community Dance Center, Division of Dance, Texas Woman’s University
02.2019 - 05.2019
Master of Science - Dance Movement Therapy
University of Auckland
BA - Dance, Minor in Psychology
Texas Woman’s University