Carly Caraza
Hollywood
Summary
Detail‐oriented recent graduate with strong writing, research, and problem‐solving skills. Dynamic Sales Associate with a proven track record, specializing in exceptional customer service and effective communication. Passionate about fostering positive customer engagement and skilled in event planning, thriving in fast-paced retail environments
Overview
6
6
years of professional experience
Work History
Intake Specialist
Filutowski Cataract & LASIK Institute
Lake Mary
05.2025 - 07.2025
- Answered high-volume phone calls and professionally scheduled medical appointments with proper phone etiquette.
- Collaborated with doctors and patients to coordinate appointments and support patient vision-care goals.
- Utilized the NextGen EHR system to manage patient records and scheduling tasks.
- Gained familiarity with ophthalmology terminology, diagnostic procedures, and surgical processes.
- Handled urgent and emergency calls, directing patients promptly to the appropriate medical line or provider.
Sales Associate
Bath & Body Works
05.2021 - 08.2022
- Greeted customers upon entering the store
- Acquired knowledge of store stock to improve customer assistance.
- Educated clients on current promotional offerings
- Suggested relevant product recommendations.
- Handled cash transactions and credit card sales.
- Organized and stocked inventory as needed
Volunteer
Florida Lions Eye Bank
03.2019 - 04.2021
- Sorted paperwork and handled bulk mailings
- Improved organization and productivity within the office
- Planned and assisted with special events
- Welcomed donor families at events and registered guests
- Worked in an office/lab setting
Education
Bachelor of Arts - English - Creative Writing
University of Central Florida
Orlando12-2024
High School - General Education
West Broward High School
Pembroke Pines, FL05-2021
Skills
- Customer service
- Communication skills
- Adaptability
- Conflict resolution
- Analytical Problem-Solving
- Multitasking
- Phone etiquette
- Time management
- Prioritization
- Payment processing
- Microsoft Office proficiency
- Collaborative teamwork
Timeline
Intake Specialist
Filutowski Cataract & LASIK Institute
05.2025 - 07.2025
Sales Associate
Bath & Body Works
05.2021 - 08.2022
Volunteer
Florida Lions Eye Bank
03.2019 - 04.2021
Bachelor of Arts - English - Creative Writing
University of Central Florida
High School - General Education
West Broward High School