Carly Castellano
Toms River
Summary
Dynamic Front Office Manager with proven success in streamlining operations and enhancing customer service. Expertise in workflow optimization and team management to drive operational excellence.
Overview
11
11
years of professional experience
Work History
Front Office Manager
PT Solutions
Toms River, NJ
02.2021 - Current
- Streamlined front office operations, enhancing efficiency and service delivery.
- Implemented training programs for staff, improving customer service skills and team performance.
- Developed scheduling systems to optimize resource allocation and improve workflow management.
- Managed inventory control processes, ensuring adequate supplies while minimizing waste.
- Led front office team in achieving operational excellence through process optimization and best practices implementation.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
Receptionist
Bloomfield Eye Associates
Bloomfield, NJ
06.2015 - 03.2020
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Maintained accurate patient records in electronic health record (EHR) system, ensuring compliance with privacy regulations.
- Streamlined office processes, improving patient flow and reducing wait times significantly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Health Sciences
Caldwell University
Caldwell, NJ05-2022
High School Diploma -
Nutley High School
Nutley, NJ06-2017
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Team management
- Administrative skills
- Issue handling
- Oral and writing communication
- Data entry
- Effective planning
- Staff management
- Schedule management
Timeline
Front Office Manager
PT Solutions
02.2021 - Current
Receptionist
Bloomfield Eye Associates
06.2015 - 03.2020
No Degree - Health Sciences
Caldwell University
High School Diploma -
Nutley High School