Summary
Overview
Work History
Education
Skills
Timeline
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Carly Estherson

Northport,NY

Summary

Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Waitress

Ruvo Restaurant Group
02.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Increased sales significantly by upselling higher-end products to customers.

Counter Server

The Chicken Coop Grilltisserie
02.2021 - 11.2021
  • Managed multiple tasks in high-volume environment.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Met upsell goals consistently for desserts, drinks and special menu items.

Barista Shift Lead

Real Food, Real People
08.2020 - 01.2021
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.

Teacher's Assistant

The Learning Experience
06.2019 - 08.2019
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Maintained safety and security by overseeing students in recess environments.
  • Supported classroom maintenance and upkeep, organizing books and materials.

Education

Bachelor of Science - Business Administration And Management

Long Island University
Greenvale, NY
05.2023

Associate of Arts - Liberal Arts And General Studies

Suffolk County Community College
Brentwood, NY
05.2021

No Degree - Undecided

Bloomsburg University of Pennsylvania
Bloomsburg, PA

GED -

Kings Park High School
Kings Park, NY
06.2019

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Social Media Platforms
  • Product Description
  • Persuasive Selling
  • Upselling
  • Active Learning
  • Customer Care

Timeline

Waitress

Ruvo Restaurant Group
02.2022 - Current

Counter Server

The Chicken Coop Grilltisserie
02.2021 - 11.2021

Barista Shift Lead

Real Food, Real People
08.2020 - 01.2021

Teacher's Assistant

The Learning Experience
06.2019 - 08.2019

Bachelor of Science - Business Administration And Management

Long Island University

Associate of Arts - Liberal Arts And General Studies

Suffolk County Community College

No Degree - Undecided

Bloomsburg University of Pennsylvania

GED -

Kings Park High School

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Carly Estherson