Carly Garrick
Bozeman,MT
Summary
Dedicated and adaptable student leader pursuing degrees in Management, Marketing, and Psychology at Montana State University with extensive experience in customer service, team leadership, conflict resolution, and community engagement. Proven ability to thrive in fast-paced, high-responsibility environments through progressive leadership roles and high-volume customer service experience. Recognized for strong communication, collaboration, emotional intelligence, and problem-solving skills, with a demonstrated ability to build positive relationships, support team success, and maintain professionalism under pressure. Passionate about creating positive customer and employee experiences while contributing to efficient and supportive workplace environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Assistant Community Director
Montana State University Bozeman
Bozeman, MT
08.2025 - Current
- Assisted in strategic planning for residence life enhancements, aligning with university goals and objectives.
- Enhanced employee engagement through targeted professional development programs and mentoring initiatives.
- Facilitated training sessions for new employees; onboarding process improvement led to increased retention rates.
Assistant Community Director
Montana State University Bozeman
Bozeman, MT
01.2025 - 08.2025
- Coordinated events and workshops to enhance community engagement among students and local residents.
- Assisted in developing marketing materials to promote campus activities, increasing participation rates.
- Developed strategies to improve communication between administration and student bodies, enhancing transparency and trust.
Resident Advisor
Montana State University Residence Life
Bozeman, MT
08.2023 - 12.2024
- Provided conflict resolution support between residents, promoting harmonious living conditions and effective communication.
- Developed educational programs addressing health, safety, and wellness topics tailored for diverse resident needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Nurse Aide
St. Luke's Community Medical Center
Ronan, MT
05.2022 - 12.2024
- Assisted nursing staff with patient care, enhancing overall service delivery and patient satisfaction.
- Provided emotional support to patients and families, promoting a compassionate healthcare experience.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Shift Leader
McDonald's Restaurant
Polson, MT
03.2020 - 05.2022
- Supervised team operations to ensure efficient workflow and high-quality service during shifts.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
Education
Bachelor of Science - Management, Marketing, Psychology
Montana State University
Bozeman, MT05-2027
Skills
- Communication
- Adaptability
- Leadership
- Data Analysis
- Collaboration
- Customer Service
- Public Speaking
- Creativity
- Organization
- Emotional Intelligence
Certification
- MHFA - Mental Health & First Aide Certified
- Food Safety Certification
- Bloodborne Pathogen Training
Timeline
Senior Assistant Community Director
Montana State University Bozeman
08.2025 - Current
Assistant Community Director
Montana State University Bozeman
01.2025 - 08.2025
Resident Advisor
Montana State University Residence Life
08.2023 - 12.2024
Nurse Aide
St. Luke's Community Medical Center
05.2022 - 12.2024
Shift Leader
McDonald's Restaurant
03.2020 - 05.2022
Bachelor of Science - Management, Marketing, Psychology
Montana State University