Walker Weir

Work History

The Pointe at SIU

Carbondale, IL

05.2024 - Current

Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
Supported new residents in their transition to the community by providing information on available resources and amenities.
Scheduled and coordinated social events that fostered a sense of belonging among community members.
Maintained open communication with tenants to proactively handle questions and complaints.
Monitored common spaces for cleanliness and safety compliance while promptly addressing any issues that arose.
Managed room assignments while ensuring smooth check-in/check-out processes during community transitions.
Established rapport with diverse populations through active listening skills and empathy, promoting an inclusive living environment..
Prepared and processed applications, initial payments and security documentation for new residents.
Led tours to highlight property features to prospective tenants and answer questions.
Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
Efficiently and thoroughly handled special projects from upper management i.e. work load reports, parking list, pet documentations, etc.

Target

Marion, IL

08.2023 - 05.2024

Maintained excellent customer service and positive attitude.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

First Year Initiative Program

Martin, TN

08.2019 - 05.2023

Provided tours for university highlighting all of the benefits that they have and resources they will have.
Worked with resident halls to coordinate mass move-ins by directing flow of students and handling any complaints that may arise.
Developed accurate curriculums to address the needs of the students to better prepare for them for their degree.
Solved issues between students and educators as they arose and provided beneficial solutions to each.
Helped enroll students in courses for upcoming year to further their degree goals.
Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
Assisted with new hire processing and existing training programs.
Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.