Carly Hauhuth
Long Beach,NY
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive, systematic and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and representative.
Overview
10
10
years of professional experience
Work History
Client Success Manager
Conversion Monster
02.2020 - Current
- Maintaining a high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Assisting clients in the initial setup and adoption of the product or service, providing guidance, training, and support to ensure a smooth onboarding process.
- Strategically following up on accounts regularly to check on needs, understanding business operations and offer solutions.
- Taking a proactive approach to managing client accounts, including monitoring their usage and engagement with the product or service, identifying upselling or cross-selling opportunities, and ensuring renewals and contract extensions.
- Evaluates customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Managing existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
Account Executive
Canon Solutions America
04.2019 - 02.2020
- Focused on selling Canon's hardware and software technology-based solutions to companies within an established territory.
- Prospected for new business opportunities and upgrading existing customers.
- Negotiated contracts with clients and developed relationships with key personnel.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Successfully completed intensive three weeks of Sales Training Boot Camp.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Inside Sales Agent
Conversion Monster
06.2018 - 02.2020
- Managed cultivation of inbound sales inquiries to convert leads to appointments on behalf of real estate agents.
- Use of outbound calling, texting and e-mail communication to qualify potential customers to accurately convey motivation, competition and financial specifics to realtors.
- Trained and mentored new Inside Sales Agents, which requires analyzing colleague’s calls, reviewing their notes and scripts for inbound/outbound calling.
- Completed professional real estate training with Icenhower Coaching and Consulting.
Multimedia Specialist
Media Sales Plus
05.2017 - 06.2018
- Placed classified advertisements as well as legal notices and obituaries for 18 newspapers in the state of Connecticut.
- Copy passed obituaries for local and out of state funeral homes.
- Handled customer service issues and complaints promptly to achieve highest customer satisfaction.
- Trained and mentored new classified representatives for Hearst Media Services.
- Provided clients with print and online advertising solutions for brand awareness, promotional product sales and special events.
Writer/Editor
Odyssey Online
02.2016 - 01.2017
- Copy passed, reviewed and published articles written weekly by content creators on the team.
- Weekly Skype meetings with Managing Editor, where matters of my team and ideas were discussed.
- Required to recruit and hire content creators, photographers, social media directors, etc.
- For Odyssey team, bringing on more diversity and content.
Sales Associate/Lead
Ann Taylor LOFT
12.2013 - 01.2017
- Interacted/assisted customers with any of their shopping desires, such as suggesting and customizing styles that fit their personalized needs.
- Worked on store set, which involved following specific orders and outlines that were used to design the store visuals, such as window sets, updating signs and changing mannequins into new styles and product.
- Processed and stocked merchandise in accordance with store standards.
Education
Bachelor of Arts - English Literature
SUNY Buffalo State
Buffalo, NY05.2017
Bachelor of Arts - English
SUNY Buffalo State
Buffalo, NY05.2017
Skills
- Verbal and Written Communication
- Customer Relationships
- Account Management
- Strong Presentation Skills
- Quarterly Reviews
- Interpersonal Skills
- CRM Software
Timeline
Client Success Manager
Conversion Monster
02.2020 - Current
Account Executive
Canon Solutions America
04.2019 - 02.2020
Inside Sales Agent
Conversion Monster
06.2018 - 02.2020
Multimedia Specialist
Media Sales Plus
05.2017 - 06.2018
Writer/Editor
Odyssey Online
02.2016 - 01.2017
Sales Associate/Lead
Ann Taylor LOFT
12.2013 - 01.2017
Bachelor of Arts - English Literature
SUNY Buffalo State
Bachelor of Arts - English
SUNY Buffalo State
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