Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaetayndra Faulk

New York

Summary

Goal oriented professional with strong written and oral communication. Organized and successful team player capable of managing multiple priorities with a positive attitude. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

6
6
years of professional experience

Work History

Inside Sales Representative

Conversion Monster
09.2021 - Current
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Used CRM software to maintain detailed contact logs and account records.
  • Met or exceeded quotas to contribute to overall goals and revenue of company.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize clientele.

Teller/Customer Service Representative

Conway National Bank
02.2018 - 02.2021
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Cross-sold credit cards, loans and other bank products.
  • Trained new hires on customer service policies and procedures.
  • Processed wide variety of retail banking transactions for personal and commercial customers; wire transfers, stop payments, account transfers etc.
  • Educated customers on online banking and mobile banking applications.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.

Education

Associate of B.A -

Horry Georgetown Technical College

B.A. - Music

Winthrop University
2016

Skills

  • Analytical & Interpersonal
  • Critical Thinking
  • Leadership
  • Project Management
  • Goals and Performance
  • Overcoming Objections
  • Customer Relationship Management
  • Client Retention
  • Verbal and Written Communication

Timeline

Inside Sales Representative

Conversion Monster
09.2021 - Current

Teller/Customer Service Representative

Conway National Bank
02.2018 - 02.2021

Associate of B.A -

Horry Georgetown Technical College

B.A. - Music

Winthrop University

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Shaetayndra Faulk