Years of diverse real-world work experience
Carly Jennings
San Diego,CA
Summary
Problem-solving Front Desk Supervisor at high-volume luxury hotel experienced in customer service, efficiency, and streamlining processes. Motivated leader with a dedication for learning and a desire to grow professionally in Marketing and Advertising. Consistently recognized by management for performance excellence.
Overview
6
6
Work History
Spa Front Desk Supervisor
JC Resorts - Rancho Bernardo Inn
08.2024 - Current
- Trained 4 new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities in line with the hotel's luxury reputation.
- Scheduled and assigned daily work and activities for 8 team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement and implementing solutions.
- Kept high average of performance evaluations.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Optimized website engagement by conducting usability testing and incorporating user feedback into design updates.
Spa Front Desk Reception
JC Resorts - Rancho Bernardo Inn
05.2024 - 08.2024
- Streamlined front desk operations for increased efficiency and improved customer service.
- Managed high call volume of 30-60 daily calls with exceptional telephone etiquette, resulting in positive feedback from guests.
- Managed 30-100 daily guest check-ins to Forbes service standards.
- Supported management and operational requirements with administrative tasks.
- Managed logistics by scheduling appointments, maintaining files and collecting payments.
Seasonal Sales Associate
Nordstrom
05.2023 - 08.2024
- Engaged with customers to build rapport and loyalty.
- Maintained calm and friendly demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and answered customer questions about sizing, accessories, and merchandise care.
- Produced high weekly sales numbers.
Student Content Specialist
Grand Canyon Education
03.2023 - 04.2024
- Implemented search engine optimization techniques for improved website traffic and search rankings.
- Managed editorial calendar for 10 monthly blogs, ensuring timely publication of relevant, high-quality content pieces for GCE's clients.
- Composed original written material for client blog publications and submitted for approval by supervisor, editor and publisher.
- Chose cover photography or artwork, selected fonts, and arranged designs to attract target readership.
- Completed accurate and polished formatting in line with style guide standards prior to submission.
Event/Wedding Assistant
Pink Bubbly Events
10.2022 - 04.2024
- Assisted in coordinating wedding ceremonies and receptions, contributing to memorable celebrations for numerous couples.
- Handled day-of-event tasks such as venue setup, breakdown, and cleanup efficiently to maintain schedules.
- Demonstrated flexibility and adaptability when faced with unexpected challenges or changes during the event planning process, ensuring a successful outcome.
Marketing Coordinator
LevelUp (Littlebird)
10.2022 - 02.2023
- Offered administrative support and organization to manage marketing and promotional materials.
- Learned about CRM database management to maximize customer outreach efforts and strengthen client relationships.
- Planned internal and external marketing and trade show events.
Lesson Reviewer
Bridgeway Academy
09.2021 - 06.2022
- Maintained strong attention to detail while reviewing 25-30 monthly lessons, ensuring consistent quality and accuracy.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Promoted brand consistency across all reviewed materials by ensuring adherence to established style guides and tone requirements for lessons aimed at different age group and grade levels.
Education
Bachelor of Science - Marketing And Advertising
Grand Canyon University
Phoenix, AZ04.2024
Skills
- Reservations Management
- Problem-solving skills
- Time Management
- Technical Writing Expertise
- Teamwork and Collaboration
- Data-driven decision-making
- Project management abilities
- Copywriting expertise
Activities & Service
Miss Poway 1st Princess 2019 - 2022: Represented the City of Poway while volunteering 300+ service hours within the community at a variety of events through Miss Poway Scholarship Pageant.
Summer Associate Program at Coastline Church 2022: Assisted in event planning, office administration, marketing, and Family Ministry functions.
"Streetlight" Local Outreach with Grand Canyon University 2022 - 2023: Volunteered with a small team at StreetlightUSA, building relationships with girls who have faced trauma related to trafficking.
"Women in Business" Mentor 2022-2024: Upperclassman club member and participated in a mentorship program with peers, building professional and personal relationships, fostering closeness and confidence.
Orientation Leader with GCU Welcome Programs 2023-2024: Student leader trained to facilitate new student outreach and orientation groups.
References
Arlene Koutoulas Spa Director with JC Resorts akoutoulas@jcresorts.com 415-309-4614
Traci Williams Digital Content Manager with Grand Canyon Education tracilynn76@gmail.com
Bethany Smith Owner of Pink Bubbly Events bethany@pinkbubblyevents.com 619-500-7465
Sharon Gruber Miss Poway Scholarship Pageant Director 619-823-883
James Archer Chief Marketing Officer with LevelUp jarcher@levelupsystem.com 480-570-3073
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipContract WorkWork Location
On-SiteHybridImportant To Me
Work-life balancePersonal development programsCareer advancementCompany CultureTimeline
Spa Front Desk Supervisor
JC Resorts - Rancho Bernardo Inn
08.2024 - Current
Spa Front Desk Reception
JC Resorts - Rancho Bernardo Inn
05.2024 - 08.2024
Seasonal Sales Associate
Nordstrom
05.2023 - 08.2024
Student Content Specialist
Grand Canyon Education
03.2023 - 04.2024
Event/Wedding Assistant
Pink Bubbly Events
10.2022 - 04.2024
Marketing Coordinator
LevelUp (Littlebird)
10.2022 - 02.2023
Lesson Reviewer
Bridgeway Academy
09.2021 - 06.2022
Bachelor of Science - Marketing And Advertising
Grand Canyon University
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