Carly Johns
Peoria,AZ
Summary
Enthusiastic and innovative professional with a proven track record of excellent communication, organization, and relationship-building skills. Able to make critical decisions according to professional standards. Interested in promoting the BASIS Charter School academic program and school model, where academic excellence is celebrated.
Overview
7
7
years of professional experience
Work History
Officer, Operations Manager
Bank of America
Chandler, AZ
02.2011 - 06.2015
- Managed teams totaling 32 associates in two states, organized and coordinated work outflow while ensuring an inclusive and positive work environment
- Set associate-level goals and completed performance evaluations with respect for the individual and the strategic vision, communicated clearly to both subordinates and superiors
- Developed and wrote Policies, Procedures, and training manuals. Worked with subject matter experts to understand and document workflow and best practices. Trained new hires in a classroom setting and conducted ongoing training for the loan modification department. Deep knowledge of mortgage products, amortization schedules, and payment histories
- Managed vendors to ensure regulatory compliance with federal and county requirements for the proper recording of mortgage modification documents
Mortgage Negotiator for Loan Modifications
Countrywide Mortgage
Tempe, AZ
03.2008 - 04.2009
- Gathered sensitive and confidential information from borrowers regarding their financial situation through precise and empathetic discussions
- Matched the unique borrower financial circumstance to the most effective mortgage modification product for both the borrower and the Bank while complying with investor guidelines and regulatory requirements
- Distilled large volumes of information to succinct summary for submission of loan modification approval
Education
Bachelor of Arts - Dual, Political Science And Environmental Studies
SUNY At Binghamton
Binghamton, NY05.2002
United States Coast Guard Academy
New London, CTSkills
- Public speaking and presentations
- Technical Skills in Microsoft Office Suite and Visio
- Writing, reviewing, and revising
- Research and fact-checking
- Complex problem-solving and analysis
- Ability to clearly understand complex material, summarize, and communicate key points
Timeline
Officer, Operations Manager
Bank of America
02.2011 - 06.2015
Mortgage Negotiator for Loan Modifications
Countrywide Mortgage
03.2008 - 04.2009
Bachelor of Arts - Dual, Political Science And Environmental Studies
SUNY At Binghamton
United States Coast Guard Academy
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