Carly Lane
Webster,NY
Summary
Visionary senior project leader with 20+ years of driving strategic initiatives, department-level PMO operations, and cross-functional change. Proven success in translating strategy into execution by leading high-impact programs, engaging C-suite stakeholders, and delivering over $20 million annually in measurable business value. Expertise in performance tracking, operational excellence, and transformation in matrixed organizations.
Overview
26
26
years of professional experience
Work History
Director, Project Management
Capital One
Richmond, VA
06.2022 - Current
- Lead a team of 14 PMs across four geographies, overseeing a portfolio containing more than 45 projects, with a $20 million annual business impact.
- Establish best practices for managing complex projects successfully and at scale.
- Ensure the portfolio of projects is managed within scope, timeline, and budget, and in alignment with company objectives.
- Develop executive reporting cadence covering portfolio insights, staffing risks, milestones and project wins.
- Coordinate resources cross-functionally to ensure timely, quality project outcomes.
- Provide coaching, feedback, and development to PMs within and outside the department.
Director, Chief of Staff
Capital One
Richmond, VA
02.2019 - 07.2024
- Prepared and facilitated monthly business reviews, executive team meetings, offsite training, and executive storytelling seminars.
- Organized and facilitated quarterly and annual planning sessions for more than 25 C-suite leaders.
- Developed and implemented strategic plans, including Objectives and Key Results (OKRs), for bank fraud to achieve organizational goals.
- Maintained a calendar of upcoming events and deadlines for the executive team.
- Enhanced executive leader presence and re-imagined team branding, including logos, swag and communications.
Led special projects. - Created and executed a diversity, inclusion, and belonging strategy for an organization of more than 1,500 associates.
Project Manager / Sr. Manager Project Management
Capital One
Richmond, VA
06.2011 - 01.2019
- Managed cross-functional teams responsible for successful completion of projects and programs according to scope, timeline, budget constraints and quality requirements.
- Developed and maintained project plans, schedules, budgets, resource plans and status reports.
- Generated periodic reports detailing progress made by teams involved in each initiative under PMO's purview.
- Identified potential risks associated with projects and developed mitigation strategies accordingly.
- Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
- Provided guidance on best practices in project management methodology across multiple business units.
- Organized team meetings to discuss progress towards goals and objectives while providing guidance on problem resolution techniques.
BPO Transition Manager
MeadWestvaco
Richmond, VA
06.2009 - 06.2011
- Led shared service outsourcing initiative.
- Acted as liaison between outsourcing partner and internal project team to ensure timelines and milestones were met and issues resolved.
- Delivered oral and written communication of project status to business leaders and executives.
Process Improvement and Integration Lead
MeadWestvaco
06.2009 - 08.2009
- Led and managed shared service process improvement projects to drive business excellence in operations.
- Partnered with shared service departments to integrate processes and technology into standard, daily activities.
- Promoted a reduced reliance on manual processes and spreadsheets in favor of systematic and controlled processes.
- Researched and obtained technical knowledge as required to effectively provide industry trends and offer innovative improvement ideas.
- Applied change management principals to guide the teams through process transformations.
- Managed 3rd party vendor relationships to resolve issues while also controlling costs.
Business Process Consultant
Target Corporation
08.2006 - 04.2008
- Acted as project manager and finance business leader on a major cross-functional strategic initiative by driving project definition, requirements gathering, testing, and implementation of five simultaneous finance projects.
- Developed cross-functional partnerships and acted as the Finance liaison in a portfolio of more than twenty corporate projects to ensure that finance and accounting concerns were addressed.
- Assessed risk and impact to accounts payable, inventory accounting, financial reporting, expense planning, and merchant financial analysis.
- Took ownership of and made decisions regarding correct accounting treatment and monitored project progress to ensure appropriate method was applied.
- Provided guidance to project teams to ensure inventory, gross margin and expense were accurately reported.
- Delivered oral and written communication of project status to finance and accounting business leaders and executives.
- Provided critical insight about whether project decisions would continue to benefit Target's growth in the future.
Senior Specialist, Community Relations
Target Corporation
10.2004 - 08.2006
- Created, updated and maintained a $135 million dollar community giving budget.
- Analyzed historical budget and spending patterns to determine trends, risks and opportunities.
- Prepared monthly forecast, actuals reports, and variance explanations.
- Used accounting expertise to provide recommendations on treatment of key issues including accruals and SOX compliance.
- Championed the development of more efficient reporting and process improvements.
- Supervised the performance and development of non-exempt team members.
Senior Accountant
Target Corporation
06.2003 - 10.2004
- Prepared and distributed to senior leaders and executives monthly P&L reporting on a corporate consolidated basis of six operating divisions owned by Target.
- Prepared monthly 'scorecard' reporting for stores, districts, and regions that showed sales and expense performance to budget.
Financial Analyst / Senior Financial Analyst
Cummins Power Generation
01.2002 - 06.2003
- Acted as the primary finance representative of a $375 million line of business across six different markets.
- Provided P&L forecasts and financial reporting of monthly sales and margins, P&L comparisons, variance analysis, and other monthly schedules.
- Worked with market teams to develop sales plans, product costs, margin analyses, and expense budgets for the annual plan.
- Participated in cross-functional new product development teams, and calculated payback and return on investment to help management make informed decisions on project priorities.
- Monitored capital spending for a $2 million annual capital plan.
Associate/Senior Associate in Assurance and Business Advisory Services
PricewaterhouseCoopers, LLP
10.1999 - 12.2001
- Senior Associate managing audit teams and executive relationships across complex middle market sized client engagements.
Education
Masters - Business Administration
University of St. Thomas
Minneapolis, MinnesotaBachelor of Science - Business Administration, Accounting
Clarion University of Pennsylvania
Clarion, PennsylvaniaSkills
- Project management
- Risk assessment
- Critical thinking
- Problem-solving
- Stakeholder engagement
- Cross-functional coordination
- Process improvement
- Strategic planning
- Change management
- Effective communication
- Team leadership
Timeline
Director, Project Management
Capital One
06.2022 - Current
Director, Chief of Staff
Capital One
02.2019 - 07.2024
Project Manager / Sr. Manager Project Management
Capital One
06.2011 - 01.2019
BPO Transition Manager
MeadWestvaco
06.2009 - 06.2011
Process Improvement and Integration Lead
MeadWestvaco
06.2009 - 08.2009
Business Process Consultant
Target Corporation
08.2006 - 04.2008
Senior Specialist, Community Relations
Target Corporation
10.2004 - 08.2006
Senior Accountant
Target Corporation
06.2003 - 10.2004
Financial Analyst / Senior Financial Analyst
Cummins Power Generation
01.2002 - 06.2003
Associate/Senior Associate in Assurance and Business Advisory Services
PricewaterhouseCoopers, LLP
10.1999 - 12.2001
Masters - Business Administration
University of St. Thomas
Bachelor of Science - Business Administration, Accounting
Clarion University of Pennsylvania
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