Summary
Overview
Work History
Education
Skills
Licenses
References
Timeline
Generic

Carly M. Burgos

Lake Worth

Summary

Supervisor with extensive experience in team management and operational oversight within a startup environment. Proven ability to identify improvement areas, implement effective processes, and enhance staff development. Strong leadership, problem-solving, and communication skills have led to significant increases in workflow efficiency and team productivity over five years of progressive responsibility from clinical therapist to supervisor.

Overview

14
14
years of professional experience

Work History

Supervisor

Brave Health
05.2019 - Current
  • Oversee clinical team services for individual, group, couples, and family therapies while monitoring client satisfaction.
  • Review data and metrics daily to ensure maximim productivity and profit daily, projections, etc. and identify solutions to any gaps affecting reaching maximum profit.
  • Conducted chart reviews and trained therapists on documentation compliance to meet insurance and accreditation standards.
  • Developed and launched a comprehensive new hire program featuring workshops, office hours, training sessions, and productivity goals.
  • Implemented Zero Suicide pathway, including structured safety plans and guidelines for high-acuity clients.
  • Established weekly calendar hygiene protocol across teams, resulting in a 2% increase in daily show rates and $20K revenue boost.
  • Collaborated with management on process improvements to enhance departmental operations.
  • Executed performance evaluations and coaching plans while providing feedback on monthly standards and expectations.

IOP Contract Therapist

Futures of Palm Beaches
Tequesta
04.2019 - Current
  • Facilitated outpatient substance abuse groups for adults transitioning from residential treatment to community settings.
  • Conducted process groups allowing members to discuss weekly experiences, challenges, and goals.
  • Led psychoeducation sessions addressing relapse prevention, cravings, complacency, boundaries, and self-esteem.
  • Collaborated with family members to educate them on addiction's disease model and promote healthy family dynamics.

Primary Therapist

Retreat Premier Addiction Treatment Center
06.2016 - 12.2019
  • Meet with patients for group and individual therapy, advocacy/case management needs, treatment planning/achievement goals for residential substance abuse, mental health, and dual diagnosis baseline mental health and well-being.
  • Assisted in developing and structuring daily schedule of the program and residential group curriculum For substance abuse and mental health tracks.
  • Organize and produce quarterly patient entertainment 'fun in recovery' shows and events with Retreats Production Committee and coordinate speaker AA/NA meeting schedule.
  • Oversee Theme Team committee and organize company wide events and mandatory trainings to keep in compliance with Joint Commission Certification.

Counselor

Sunrise Healthcare Associates
12.2015 - 06.2016
  • Therapist at outpatient medication assistance program treatment center.
  • Meet with clients monthly to explore MAT treatment planning, tapering, and sobriety.
  • Developed Biopsychosocial Assessment to utilize for all clients initial paperwork.

Outpatient Therapist

South County Mental Health Center
03.2013 - 06.2016
  • Meet with clients on a weekly basis for group and individual therapy to discuss life stressors, mental illness, medication management, and goals for the future.

Mobile Crisis Counselor

08.2012 - 03.2013
  • Perform suicide risk interventions with students who are going through crisis situations in the community.
  • Assess need for Baker Act, community resources/placements, and referral resources.
  • Counsel struggling students experiencing emotional concerns and life stressors.
  • Ran classroom groups after traumatic events to teach students how to cope in healthy ways.

Intake and Evaluation Specialist

08.2012 - 03.2013
  • Meet with patients under a Baker Act for counseling assessments prior to seeing the psychiatrist.

Psychoeducational Counselor

06.2011 - 08.2012
  • Facilitated weekly groups for Bipolar and Schizophrenic clients on life skills for PHP and IOP program.

Individual and Group Counselor Intern

Lets Grow Well Together
08.2011 - 07.2012
  • Focused on Cognitive Behavioral Therapy, Person Centered Therapy, Holistic, & Solution Focused Therapy.
  • Met with clients once a week to work on case plan, treatment plans, and discuss daily life and overcoming stressors.

Education

Masters - Mental Health Counseling

Lynn University
Boca Raton, FL
08.2012

Bachelors - Psychology

Florida Atlantic University
Boca Raton, FL
06.2010

Skills

  • Clinical supervision
  • Data analysis
  • Documentation compliance
  • Safety protocols
  • Performance evaluations
  • Team training
  • Creating programs
  • Structure and processes

Licenses

Licensed Mental Health Counselor, Florida 2015, New York 2024 

References

References available upon request.

Timeline

Supervisor

Brave Health
05.2019 - Current

IOP Contract Therapist

Futures of Palm Beaches
04.2019 - Current

Primary Therapist

Retreat Premier Addiction Treatment Center
06.2016 - 12.2019

Counselor

Sunrise Healthcare Associates
12.2015 - 06.2016

Outpatient Therapist

South County Mental Health Center
03.2013 - 06.2016

Mobile Crisis Counselor

08.2012 - 03.2013

Intake and Evaluation Specialist

08.2012 - 03.2013

Individual and Group Counselor Intern

Lets Grow Well Together
08.2011 - 07.2012

Psychoeducational Counselor

06.2011 - 08.2012

Masters - Mental Health Counseling

Lynn University

Bachelors - Psychology

Florida Atlantic University

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