Nayla Ponce
Houston,TX
Summary
Dynamic professional with proven expertise in direct patient care and clinical supervision at Optimus Medical Clinic. Enhanced team performance through effective staff development and conflict resolution strategies. Proficient in collecting paper chart patient histories, ensuring high-quality care and compliance with medical standards.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Supervisor
Aeropostale
Houston, TX
09.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Applied conflict management techniques to de-escalate tense situations and maintain a positive environment.
- Trained team members on store policies and emergency procedures, ensuring compliance and preparedness.
- Operated POS system to efficiently process debit, credit, and cash transactions.
- Inspected and maintained cleanliness of working areas, enhancing safety and organization.
- Welcomed guests with friendly greetings and accurately processed their orders.
Certified Medical Assistant
Optimus Medical Clinic
Houston, TX
03.2025 - 06.2026
- Measuring patients’ vital signs, Height/Weight, Patient Demographics, Medical Histories and Chief Complaints.
- Assisting the physician during examinations.
- Preparing and administering medications and vaccine injections.
- Collecting blood and preparing samples for laboratory testing (phlebotomy).
- Instructed patients on medication regimens and dietary guidelines.
- Clarified treatment procedures to ensure patient understanding and compliance.
- Coordinated patient appointments to optimize clinic workflow and reduce wait times.
KeyHoolder
Abercrombie
Houston, TX
11.2020 - 09.2023
- Oversaw daily operations during shifts in absence of management, ensuring smooth store functionality.
- Delivered outstanding customer service by addressing inquiries and resolving issues promptly.
- Driving sales by actively selling merchandise and achieving sales goals.
- Coached and trained new sales associates on customer service standards, enhancing team readiness.
- Guided and supported sales associates, addressing concerns and resolving conflicts to maintain team cohesion.
- Performing inventory checks and stock management.
- Adhering to all company policies and procedures regarding cash handling, loss prevention, and employee conduct.
- Ensuring the store is secure by following proper closing procedures.
Education
Medical Assistant -
The College of Health Care Professions
Houston, TX04-2025
High School Diploma -
Spring Woods
Houston, TX06-2020
Skills
- Clinical Supervision
- Staff Development
- Direct Patient Care
- Assisting the Physician
- Patient history collection
- Take vitals (BP,P,R, and T)
- Measure patient height and weight
- Prepare patients for examinations
- Charting
- Knowledge of diagnostic (ICD-10)
- Medical Terminology
- Laws and Ethics
- Insurance verification
- Referrals
- Lab specimen analysis
- Perform EKGs
- Anatomy and physiology
- Exam room preparation
- Relay messages accurately
Certification
- National Registered Certified Medical Assistant (NRCMA), National Association for Health Professional, 02/25
- BLS for Healthcare Providers (CPR and AED) Certification, American Heart Association, 11/24
- OSHA & HIPAA Certification, US Department of Health & Human Services, 04/24
- NRCMA
Languages
Spanish
Professional
Timeline
Certified Medical Assistant
Optimus Medical Clinic
03.2025 - 06.2026
Supervisor
Aeropostale
09.2023 - Current
KeyHoolder
Abercrombie
11.2020 - 09.2023
Medical Assistant -
The College of Health Care Professions
High School Diploma -
Spring Woods