Carly McDowell
Snohomish,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dote Coffee Bar
Bellevue, WA
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Nanny
Family Friends
08.2021 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Assisted children in dressing appropriately for day's activities.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Barista
Brewhaven Espresso
02.2021 - 06.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Courtesy Clerk
Haggen
05.2019 - 09.2019
- Restocked and organized merchandise in front lanes.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Softlines Team Member
Target
11.2018 - 01.2019
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
Monroe High School
Monroe, WA06.2021
Skills
- Relationship Building
- Behavior Modeling
- Creating Good Habits
- Praise and Encouragement
- Dependable and Responsible
- Child Safety
- Product Advertising
- Stocking Supplies and Retail Products
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Assistant Manager
Dote Coffee Bar
02.2023 - Current
Nanny
Family Friends
08.2021 - Current
Barista
Brewhaven Espresso
02.2021 - 06.2021
Courtesy Clerk
Haggen
05.2019 - 09.2019
Softlines Team Member
Target
11.2018 - 01.2019
High School Diploma -
Monroe High School