Carly McIntosh
Summary
Hardworking and reliable Training Specialist with strong ability in Creating a format for training purposes. Offering retaining and negotiating skills. Highly organized, proactive and punctual with team-oriented mentality.
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 3 years of related experience and superior planning and time management abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainer
Complete Recovery
02.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Retention Trainer
Valor Intelligent Processing
05.2021 - Current
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
- Recommended improvements to products, packaging or shipping procedures to preclude future problems.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Reviewed human resource policies and recommended changes to improve employee retention.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Referred unresolved customer service issues to designated departments for investigation.
- Analyzed customer feedback and developed new techniques to ensure customer retention.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL06.2012
Skills
- Retention Program Development
- Promotion Coordination
- Data Review
- Relationship Building
- Willingness to Learn
- Training Development and Execution
- Train-the-trainer
- Course planning
- Curriculum planning
- Feedback delivery
- Proficient in Livevox, CASH System, Insight, Vmware,Quantrax, PICK
- Payment collection
- Classroom oversight
Certification
- Certified Retention Trainer , Valor Intelligent Processing - 2022
Education and Training
other
Timeline
Trainer
Complete Recovery
02.2024 - Current
Retention Trainer
Valor Intelligent Processing
05.2021 - Current
High School Diploma -
Mandarin High School
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