CARLY MICHAEL
Louisville,KY
Summary
Enthusiastic tour guide offering more than 8 years of experience in bourbon hospitality with a passion for creating unforgettable Bourbon Trail experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tour Guide
Stitzel-Weller Distillery
11.2024 - Current
- Conducted engaging tours, educating visitors on distillation processes and company history.
- Developed customized tour experiences based on audience demographics and interests.
- Enhanced visitor satisfaction through interactive storytelling and expert knowledge of bourbon production.
- Collaborated with team members to refine tour scripts, ensuring consistency in messaging and delivery.
- Led special events and private tours, providing personalized experiences for guests and corporate clients.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
Tour Guide
Old Forester Distilling Company
06.2018 - 09.2024
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Built personal relationships with guests to promote positive experiences.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
Policy Processor
Kentucky Farm Bureau
02.2015 - 11.2017
Education
Bachelor of Arts -
California State University Long Beach
Long Beach, California05.2014
Skills
- Over 8 years experience in bourbon hospitality industry
- Personally led over 5,000 bourbon distillery tours including premium and VIP tours/tastings
- In depth knowledge of bourbon making process
- Strong organization, time management, and strategic planning skills
- Outstanding oral and written communication skills
- Ability to be flexible, improvise, and adapt
Certification
Executive Bourbon Steward
Timeline
Tour Guide
Stitzel-Weller Distillery
11.2024 - Current
Tour Guide
Old Forester Distilling Company
06.2018 - 09.2024
Policy Processor
Kentucky Farm Bureau
02.2015 - 11.2017
Bachelor of Arts -
California State University Long Beach