Carly Mitchell
Santa Ana,CA
Summary
Bringing expertise in customer service, team leadership, and problem solving to efficiently manage front desk operations and ensure client satisfaction. Experienced in training staff, handling payment processing, and maintaining inventory. Adept at resolving issues and providing administrative support to drive business success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
FRONT DESK MANAGER
Trim Fitness Studio
Costa Mesa, CA
01.2024 - Current
- Assist with training new staff members on front desk procedures and policies.
- Resolve customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Manage reservations by answering calls, responding to emails and booking accommodations.
- Monitor occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
- Perform cashier duties such as taking payments, handling refunds and resolving any discrepancies that arose.
- Promote loyalty programs to encourage repeat business from customers.
- Oversee cash and credit card payment transactions at the front desk.
- Mentor new staff on correct procedures, compliance requirements and performance strategies.
- Host office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Handle payment processing and provided customers with receipts and proper bills and change.
- Provide administrative support to coworkers, taking on additional tasks during high-volume periods.
- Develop lasting relationships with clients that built loyalty and drove business revenue.
- Resolve customer inquiries and complaints requiring management-level escalation.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegate work to staff, setting priorities and goals.
- Maintain accurate inventory of office supplies and equipment needed at the front desk area.
- Assist with administrative tasks such as filing, photocopying, and mailing documents.
- Help coordinate and set up special events held at the businesses when needed.
- Conduct sales calls to drive membership sales.
FRONT DESK STAFF
Trim Fitness Studio
Costa Mesa, CA
11.2022 - Current
- Greeted customers and provided information regarding services offered.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments from clients in cash or credit card form.
- Scheduled appointments for clients using the computerized scheduling system.
- Performed data entry of client information into the database system.
- Maintained a professional atmosphere while managing front desk operations.
- Assisted clients with completing registration forms accurately and completely.
- Provided exceptional customer service by resolving customer complaints promptly and efficiently.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Coordinated with other departments when necessary to ensure smooth functioning of front desk operations.
- Ensured that all client questions were answered in a timely manner.
- Assisted guests at check-in, providing information on various services within business.
FRONT DESK TEAM MEMBER
GritCycle
Costa Mesa, CA
08.2021 - 01.2023
- Greeted customers in a friendly and professional manner.
- Adhered to all company policies and procedures related to front desk operations.
- Assisted with resolving guest complaints in an efficient manner.
- Organized lost and found items as needed.
- Maintained a clean and organized front desk area.
- Answered phone calls from customers seeking assistance or information.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Input and confirmed reservations for guests.
- Helped coordinate special events held at the studio when needed.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Education
HIGH SCHOOL DIPLOMA -
Lutheran High School of Orange County
Orange, CA 08.2015 - 06.2019
SOME COLLEGE - INTERIOR DESIGN
Irvine Valley College
Irvine, CA 08.2019 - 03.2020
Skills
- Customer service
- Staff training
- Inventory management
- Time management
- Team leadership
- Problem solving
- Listening skills
- Policy enforcement
- POS system operation
- Issue resolution
- Organization and record-keeping
- Telephone and email etiquette
Websites
Timeline
FRONT DESK MANAGER
Trim Fitness Studio
01.2024 - Current
FRONT DESK STAFF
Trim Fitness Studio
11.2022 - Current
FRONT DESK TEAM MEMBER
GritCycle
08.2021 - 01.2023
SOME COLLEGE - INTERIOR DESIGN
Irvine Valley College
08.2019 - 03.2020
HIGH SCHOOL DIPLOMA -
Lutheran High School of Orange County
08.2015 - 06.2019