Carly Monahan
Rochester,NY
Summary
Trustworthy and dedicated with over 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
4
4
years of professional experience
Work History
Cashier
Wegmans Family Food Markets
05.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Handled calls promptly and with courteous professionalism.
- Processed orders, service requests and applied information to customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Researched client requests to create best possible solutions for diverse needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
Customer Service Representative
Spectrum
09.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Associate Degree - Liberal Arts
Finger Lakes Community College
Canandaigua, NYHigh School Diploma -
Geneva High School
Geneva, NY06.2022
Skills
- Cleaning and Sanitizing
- Product Knowledge
- Cash Register Systems
- Verbal and Written Communication
- Credit and Cash Transactions
- Liquor Law Compliance
- Cash Drawer Management
- Money Handling
- Order Taking
- Guest Inquiries
- Staff Training
- Identification Checks
- Microsoft Windows
- Training and Development
Timeline
Customer Service Representative
Spectrum
09.2024 - 11.2024
Cashier
Wegmans Family Food Markets
05.2021 - Current
High School Diploma -
Geneva High School
Associate Degree - Liberal Arts
Finger Lakes Community College
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