Mitchell Schiffhauer
Buffalo,NY
Summary
Proven Customer Service Representative at Wegmans Family Food Markets, adept in complaint resolution and public speaking. Excelled in enhancing customer satisfaction and streamlining service processes. Demonstrated exceptional multitasking and organizational skills during a management internship, contributing to significant operational improvements.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wegmans Family Food Markets
05.2017 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Created and maintained detailed database to develop promotional sales.
- For two years, I was a management intern. In those two years I would assist in running the departments day to day operations.
Management Intern
Wegmans Family Food Markets
06.2020 - 08.2021
- Developed relationships with wide range of employees, customers and vendors.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Prepared Excel spreadsheets with data used to create visuals such as graphs.
- Contributed to marketing campaigns by compiling market research and providing insights.
- Assisted executives with information distribution and meeting minutes documentation.
- Supported supervisor with sales analysis and reporting.
- Learned and used technology systems and platforms to assist with tasks.
- Performed data and information management by logging information in CAO (computer assistance ordering).
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Described product to customers and accurately explained details and care of merchandise.
Intern at Niagara Falls Police Department
Niagara Falls Police Department
09.2023 - 01.2024
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Learned from decorated officers on the daily task a police officer faces each day.
- Learned quick critical thinking skills in real life situations through weekly ride alongs.
Intern at Cheektowaga Police Department
Cheektowaga Police Department
05.2018 - 08.2018
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Learned about all aspects of the criminal justice system from highly decorated members of that community.
Education
Bachelor of Arts - Criminal Justice
Niagara University
Niagara Falls, NY01-2024
High School Diploma -
St. Joseph's Collegiate Institute
Buffalo, NY05-2019
Skills
- Complaint resolution
- Scheduling
- Multitasking and organization
- Public Speaking
- Customer service
- Punctuality and reliability
- Hospitality and accommodation
- Merchandise upselling
- Data collection
- Product promotion
- Project management
- Support case resolution
Timeline
Intern at Niagara Falls Police Department
Niagara Falls Police Department
09.2023 - 01.2024
Management Intern
Wegmans Family Food Markets
06.2020 - 08.2021
Intern at Cheektowaga Police Department
Cheektowaga Police Department
05.2018 - 08.2018
Customer Service Representative
Wegmans Family Food Markets
05.2017 - Current
Bachelor of Arts - Criminal Justice
Niagara University
High School Diploma -
St. Joseph's Collegiate Institute
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