Paul Grogan
Vestal,NY
Summary
Dedicated Customer Service professional that will make sure every person involved is doing the best job they can. Can easily form bonds with a diverse range of coworkers. Extensive experience with physical labor, general maintenance, and cleanliness. Proven track record of providing exceptional customer service at Wegmans Family Food Markets.
Overview
8
8
years of professional experience
Work History
Customer Service Provider
Wegmans Family Food Markets
06.2017 - Current
- Memorization, and customer satisfaction skills from cash register operator
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Team skills, physical labor, showing new employees how to cooperate from working as Helping Hands (cart puller)
- Time management, communication, organization, and cleanliness from working with the Sanitation Team and Maintenance Crew
- Received the Wegmans Scholarship in honor of hard work and determination
Material Testing Technologist Intern
Keystone Architecture
06.2024 - 08.2024
- Wrote and updated reports on compiled material test data gleaned from experiments and shared results with fellow scientists.
- Met and collaborated with clients to ascertain desired results and laboratory testing objectives.
- Developed top-notch written and verbal communication skills from working with various personalities across multiple disciplines to enhance collaboration and reach collective targets.
Education
Bachelor of Science - Environmental Design, Minor in Architecture
SUNY At Buffalo
Buffalo, NY12.2024
Associate of Applied Science - Civil Engineering Technology
SUNY Broome Community College
Binghamton, NY04.2021
High School Diploma -
Binghamton High School
Binghamton, NY06.2018
Skills
- AutoCAD
- Sketchup Pro
- Autodesk
- Revit
- Microsoft Office
- Surveying
- Material Testing
- Carpentry
- Customer Service
- Business Understanding
- 3D Modeling
- Site Analysis
- Technical Drawing
- Team Collaboration
- Urban Planning
Timeline
Material Testing Technologist Intern
Keystone Architecture
06.2024 - 08.2024
Customer Service Provider
Wegmans Family Food Markets
06.2017 - Current
Bachelor of Science - Environmental Design, Minor in Architecture
SUNY At Buffalo
Associate of Applied Science - Civil Engineering Technology
SUNY Broome Community College
High School Diploma -
Binghamton High School
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