Savannah Anderson
Endicott,NY
Summary
Dynamic Customer Service Desk Representative at Wegmans Family Food Markets, excelling in dispute resolution and complaint handling. Recognized for enhancing client satisfaction through active listening and tailored support, while efficiently updating accounts and maintaining a welcoming environment. Committed to delivering exceptional service and fostering positive customer relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Desk Representative
Wegmans Family Food Markets
02.2019 - Current
- Managed high levels of call flow and responded to support needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Shows proficient skills in answering high volume calls while being able to multitask
Education
High School Diploma -
Montrose Jr. Sr. Highschool
Montrose01-2018
Skills
- Active learning
- Dispute resolution
- Complaint handling
- Support case resolution
- Decision-making
- Customer service expert
- Account updating
- Active listening
- Microsoft outlook
- Microsoft office
- Fast learner
- Good phone skills
- Great at multitasking
Timeline
Customer Service Desk Representative
Wegmans Family Food Markets
02.2019 - Current
High School Diploma -
Montrose Jr. Sr. Highschool
Similar Profiles
Marcus JonesMarcus Jones
Retail Sales Associate at Wegmans Family Food MarketsRetail Sales Associate at Wegmans Family Food Markets
Andrew EspositoAndrew Esposito
CASHIER / HELPING HANDS at Wegmans Family Food MarketsCASHIER / HELPING HANDS at Wegmans Family Food Markets
Kellie GordonKellie Gordon
Customer Service Representative/Sales Coordinator at Wegmans Family Food MarketsCustomer Service Representative/Sales Coordinator at Wegmans Family Food Markets
Paul GroganPaul Grogan
Customer Service Provider at Wegmans Family Food MarketsCustomer Service Provider at Wegmans Family Food Markets
Anna VermilyeaAnna Vermilyea
Diabetes Sales Specialist at Syneos Health (inVentiv)-Eli LillyDiabetes Sales Specialist at Syneos Health (inVentiv)-Eli Lilly