Carly Moynihan
Franklin
Summary
Experienced with guest relations and service delivery in luxury spa environment. Utilizes effective communication and organizational skills to provide exceptional service and maintain client satisfaction. Track record of managing appointments and creating personalized experiences that leave lasting impressions.
Overview
10
10
years of professional experience
Work History
Spa Concierge
Woodhouse Day Spa
10.2024 - Current
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
Server
Cajun Steamer Bar and Grill
01.2020 - 10.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Responded efficiently to guest inquiries and complaints in a professional manner
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cosmetologist
One10 Beauty
01.2022 - 09.2022
- Provided consultations to clients on beauty treatments, products and services.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Family Nanny
Jill Doyle
01.2015 - 01.2020
- Provided emotional support during times of stress or transition.
- Organized age-appropriate activities such as arts and crafts, games, outdoor play, reading time, and music.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Negotiated conflicts among children, teaching problem-solving and communication skills.
- Accompanied family on trips, providing consistent care and maintaining routines.
Volunteer
Sunrise Assisted Living
08.2017 - 05.2019
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Organized and maintained records of volunteer hours and donations.
- Collaborated with other volunteers to create a positive work environment.
- Provided guidance and support to fellow volunteers during their shifts.
- Provided companionship and emotional support to elderly residents.
Education
Cosmetology License -
Aveda Arts and Sciences Institute
Nashville, TN09.2022
High School Diploma -
Brentwood High School
Brentwood, TN05.2019
Skills
- Customer service expertise
- Exceptional communication
- Appointment scheduling
- Guest relations
- Data entry
- Time management
- Organization skills
Timeline
Spa Concierge
Woodhouse Day Spa
10.2024 - Current
Cosmetologist
One10 Beauty
01.2022 - 09.2022
Server
Cajun Steamer Bar and Grill
01.2020 - 10.2024
Volunteer
Sunrise Assisted Living
08.2017 - 05.2019
Family Nanny
Jill Doyle
01.2015 - 01.2020
High School Diploma -
Brentwood High School
Cosmetology License -
Aveda Arts and Sciences Institute
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