Carly Northup
Sparta,MI
Summary
Professional with extensive experience in guiding small businesses towards growth and operational efficiency. Skilled in strategic planning, financial analysis, and marketing, with strong focus on team collaboration and achieving tangible results. Known for adaptability and reliability in dynamic environments, leveraging skills in problem-solving, communication, and leadership to drive success.
Overview
21
21
years of professional experience
Work History
Medical/Clinical Assistant
Everest Institute
01.2003
Franchise Development Manager
InXpress
01.2023 - 01.2024
- Grow and develop thirty franchise locations
- Measure KPI’s on a weekly, monthly and quarterly basis utilizing tools in Power BI
- Mentor and empower newly hired sales associates
- Train and support new franchise owners
- Conduct annual business reviews with franchise owners
- Manage relationship with Zoom Info
- Train and implement new CRM into the franchise network
Strategic Account Manager
Yellow
01.2019 - 01.2023
- Company Overview: 3PL Solutions
- Partner with Corporate Account Executive to negotiate new contracts
- Grow revenue on existing customers
- On-board newly awarded business
- Manage churn utilizing tools in Power BI
- Maintain pipeline using a CRM
- Address escalated customer service concerns
- Train and mentor new hires
- Performed quarterly business reviews
- 3PL Solutions
Sales Analyst
Holland (Yellow)
01.2018 - 01.2019
- Process monthly Pay for Performance payments using Power BI
- Align with the sales team on process improvements, reporting and technology enhancements
- Create SOP’s and supporting documents for publication
Operations Analyst
Holland (Yellow)
01.2011 - 01.2018
- Review potential new business to determine compatibility with transportation network
- On-site customer location visits to review potential operational concerns
- Function as liaison between sales and operations
- Joined with IT on new driver and dock technology from testing to pilot and training
- Assist in new customer on-boarding to ensure seamless start go live
- Fostered sales and terminal manager network training
Linehaul Dispatch Supervisor
Holland (Yellow)
01.2008 - 01.2009
- Manage and coordinate the movement of 200+ drivers nightly
- Accident reporting
- Review proper HAZMAT placarding and weight limitations to prevent DOT violations
Customer Service/Corporate Customer Service
Holland (Yellow)
01.2004 - 01.2008
- Answer 100+ phone calls daily
- Work with operations and sales to resolve customer concerns
- Specialized customer service for large corporate accounts
- Train new hires
Education
Medical/Clinical Assistant -
Everest Institute
12.2003
Skills
- Productivity Improvement
- Coaching and Mentoring
- Business account management
- Operational Efficiency
- CRM Management
- Relationship Building
- Customer Service
Timeline
Franchise Development Manager
InXpress
01.2023 - 01.2024
Strategic Account Manager
Yellow
01.2019 - 01.2023
Sales Analyst
Holland (Yellow)
01.2018 - 01.2019
Operations Analyst
Holland (Yellow)
01.2011 - 01.2018
Linehaul Dispatch Supervisor
Holland (Yellow)
01.2008 - 01.2009
Customer Service/Corporate Customer Service
Holland (Yellow)
01.2004 - 01.2008
Medical/Clinical Assistant
Everest Institute
01.2003
Medical/Clinical Assistant -
Everest Institute
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