Summary
Overview
Work History
Education
Skills
Timeline
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CARLY O'CONNELL

CARLY O'CONNELL

San Francisco,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Multi Store Manager

Equinox
04.2021 - Current
  • Leads full operational and P&L responsibilities for nine Equinox Retail Stores across Northern California.
  • As of November 1, 2022, responsible for leading operations for three retail stores in Canada, $1.53M total annual sales.
  • Supervises and developed, five Managers and 65 employees to continuously improve product knowledge, customer service and sales abilities.
  • Exceeded region's revenue targets by 11% in 2022, consistently top sales driver for West Coast in 2022.
  • Spearheaded Retail Store launch during grand opening of Equinox-Van Mission Club, including hiring, onboarding, training and selection of merchandise.
  • Ensures accurate and timely processing of payroll updates, including new hires, terminations, and pay rate changes.
  • Recruiting, onboarding, and training store manager's, setting regional goals and ensuring store adheres to operating procedures and strict brand standards.

District Manager

Equinox
04.2019 - 04.2021
  • Led operations for five Equinox Retail Stores across Boston Market, $1.8M annual sales reporting to Regional Manager.
  • Revitalized operations and realigned inventory strategy to better capture target clientele and leverage changes in customer habits.
  • Recruited, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
  • Exceeded sales targets consecutively for 8 months with well-developed sales strategy and empowering team coaching.

Manger on Duty

Equinox
05.2018 - 04.2019
  • Led operations, complete opening and closing cash handling procedures for Equinox Retail Shop in Boston's financial district, $205,000 annual sales.
  • Prepared and controlled store's budget exceeded store revenue monthly by 1% to 5% monthly increase.
  • Reduced human resource issues through proper hiring, training and onboarding leading to improved employee performance, professional conduct, and lowering turnover.
  • Reduced workflow inconsistencies through extensive sales training programs.
  • Cultivated positive rapport with fellow employee to boost company morale and promote employee retention.

Sales Associate

Equinox
04.2018 - 05.2018
  • Exceeded personal sales goals by 5%-10% per month.
  • Created personal client book to increase value of new and existing relationships.
  • Recommended related products to increase customers' options and enrich shopping experience.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.

Account Representative

Barton Associates
09.2017 - 04.2018
  • Identified and developed a portfolio of key hiring managers at hospitals and healthcare facilities to fulfill their talent pipeline.
  • Provided high quality customer consultation and service to cultivate strong relationships and earn repeat business.
  • Worked cross functionally with sales and support team through assignment process.

Education

Bachelor of Science - Marketing, Textile Merchandising & Design

University of Rhode Island
Kingston, Lyon, RI
05.2017

Skills

  • Leadership skills
  • Sales Expertise
  • Client Relationships
  • Client Needs Assessment
  • Problem Anticipation and Resolution
  • Effective Selling Techniques
  • Relationship Building
  • Business Development
  • Coaching and mentoring
  • Verbal and written communication

Timeline

Multi Store Manager

Equinox
04.2021 - Current

District Manager

Equinox
04.2019 - 04.2021

Manger on Duty

Equinox
05.2018 - 04.2019

Sales Associate

Equinox
04.2018 - 05.2018

Account Representative

Barton Associates
09.2017 - 04.2018

Bachelor of Science - Marketing, Textile Merchandising & Design

University of Rhode Island
CARLY O'CONNELL