Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Shoaib Awan

Lorton,VA

Overview

7
7
years of professional experience

Work History

Multi Store Manager

Verizon Wireless
02.2018 - Current
  • Installed and set up Desktop computers, Printers and VOIP phones at Multiple new store locations
  • Highly skilled with Hardware and software upgrades for our district stores computer terminals, internet, and printers
  • Handled Help Desk based IT phone support to our district stores for troubleshooting devices, high-level problem solving and customer service support
  • Highly skilled with Phones, ipad, and laptop Diagnose and Repairs
  • Excellent experience in backing up and transferring data
  • Increase retail sales of cellular phones and wireless service
  • Hiring and training employees to provide the best customer service
  • Manage shift schedule
  • Demonstrate expertise in Team Engagement process and provide on the spot coaching to ensure they understand expected behaviors
  • Scheduling and closing Business deals for wireless devices and help trough the setup
  • Train another store manager.

Appliance supervisor

SEARS- ALEXANDRIA VA
12.2016 - 01.2018
  • Collaborated with the Assistant Store Manager (ASM) in improving performance of the Home Appliances department (and other departments that may be combined with Home Appliances) through individual and teambased coaching
  • Ensures consistency and effectiveness of customer service for enhancing the Member experience within Appliances, electronics, Home Improvement and storewide
  • Making sure all planograms are set to corporate standards
  • Handling customer escalations for all the delivery and installation issues
  • Dealing with contractors and business for increase in department sales.

Education

Bachelor's Degree In Health Science -

George Mason University
12.2021

Associates Degree In Science -

Northern Virginia Community College
06.2018

Skills

  • Communication Skills
  • Leadership Skills
  • Interpersonal skills
  • Management skills
  • Time Management skills
  • Computer literate
  • Marketing

Hobbies and Interests

  • Sports (Cricket & Soccer)
  • Fitness and Gym
  • Chess
  • Cooking
  • Traveling

Timeline

Multi Store Manager

Verizon Wireless
02.2018 - Current

Appliance supervisor

SEARS- ALEXANDRIA VA
12.2016 - 01.2018

Bachelor's Degree In Health Science -

George Mason University

Associates Degree In Science -

Northern Virginia Community College

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Shoaib Awan