Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Carly Patenaude

Summary

Dynamic and results-oriented professional with extensive experience in program coordination and examination for the State of Rhode Island. Excelled in project management and policy implementation, enhancing operational efficiency. Demonstrated leadership in mentoring staff and adept in conflict resolution. Proven ability in data analysis and effective communication, significantly contributing to strategic planning and service quality improvement.

Overview

7
7
years of professional experience

Work History

Assistant Coordinator Tax DLT

State Of Rhode Island
Cranston
10.2024 - Current
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided administrative support to the team, including scheduling meetings and responding to emails.
  • Assisted in the coordination of projects and activities, ensuring deadlines were met.
  • Managed physical and digital file systems with varies types of information.
  • Compiled data from multiple sources into concise documents for review by management.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Collaborated with supervisor to evaluate requirements, define plans, and lay out courses of action.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Developed and maintained databases for tracking project progress and resources.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Created reports summarizing project milestones, tasks, and accomplishments.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Supported event planning efforts by coordinating logistics between vendors and staff.
  • Guided employees in handling difficult or complex problems.
  • Resolved customer complaints or answered customers' questions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Tax Examiner

I State of RI DLT
03.2022 - Current
  • A working knowledge of the principles and methods of accounting sufficient for the purpose of examining employer tax returns and related records; knowledge of basic mathematics
  • Prepare reports on the examination of accounting records, monitor and evaluate the effectiveness of various unemployment insurance programs
  • Regularly review new federal and state laws regarding unemployment insurance to ascertain their effect on daily operations
  • Develop, conduct and implement new strategies as well as make recommendations to insure maximum efficiency and quality of service
  • Instruct others in the installation, revision or termination of programs
  • Maintain effective relationships with employers, clients & the public
  • Resolve disputed claims which require interpretation of laws

Bartender, Shift Supervisor

Tavern 12
Warwick
11.2018 - 10.2025
  • Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences
  • Established a rapport with regulars through friendly conversation
  • Identified potential issues related to intoxication levels among customers and took appropriate action when necessary
  • Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
  • Ensured compliance with health and safety regulations in the preparation and serving of food and drinks
  • Assessed bar inventory and completed requisition sheets to restock supplies
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
  • Assisted in developing weekly drink specials that promoted sales growth
  • Trained and mentored new team members in proper bar operations
  • Teamed with chefs on daily specials and food pairings for drink menu items
  • Created unique promotional strategies to draw in new customers during slow times at the bar.

Senior E&T Interviewer DLT

State Of Rhode Island
Cranston
05.2021 - 03.2022
  • Provided courteous, to claimaints seeking guidance regarding unemployment insurance benefits
  • Utilized strong communication skills to effectively interview and assess potential candidates
  • Resolved issues that range complexity in a timely and empathetic manner
  • Full knowledge of the programs used for the State of
  • Rhode Island unemployment benefits
  • Administered interviews by following scripts and using appropriate interviewing techniques and protocols
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Identified ways to improve efficiency in operations and implemented process changes

Education

Bachelor of Science (B.S.) - Business Management

New England Institute of Technology
09.2021

Skills

  • Strong Verbal Communication
  • Effective Written Communication
  • Critical thinker
  • Attention to detail
  • Organized multitasker
  • Excellent time management
  • Active listener
  • Team player
  • Conflict resolution
  • Highly adaptable
  • Goal-oriented
  • Project management
  • Data analysis
  • Policy implementation
  • Staff training
  • Recordkeeping proficiency
  • Document preparation

Awards

  • Best of Tech Award 2022
  • Dean's list, High Honors

References

References available upon request.

Timeline

Assistant Coordinator Tax DLT

State Of Rhode Island
10.2024 - Current

Tax Examiner

I State of RI DLT
03.2022 - Current

Senior E&T Interviewer DLT

State Of Rhode Island
05.2021 - 03.2022

Bartender, Shift Supervisor

Tavern 12
11.2018 - 10.2025

Bachelor of Science (B.S.) - Business Management

New England Institute of Technology

Similar Profiles

CREATE PROFILE
Carly Patenaude