Carly Perry
College Station,TX
Summary
Results-oriented salesperson with a track record of high productivity and efficiency. Extensive experience in customer service across multiple establishments, including 12 Rooftop, Lifetime Fitness, and Toasted Yolk Café. Expertise in enhancing guest experiences through strategic communication and sales strategies, leading to increased customer satisfaction and loyalty. Strong skills in negotiation and problem-solving, consistently achieving exceptional results in competitive environments.
Overview
3
3
years of professional experience
Work History
Bartender
12 Rooftop
College Station, Texas
2024.07 - Current
- Provided exceptional customer service, responding to inquiries and requests promptly.
- Trained new bartenders on recipes, techniques, and company standards effectively.
- Implemented safety protocols to ensure a secure environment for patrons and staff.
- Developed creative drink specials to enhance the menu offerings for guests.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted in setting up the bar for service shift.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
Restaurant Hostess
Toasted Yolk Cafe
College Station, Texas
2024.05 - 2024.08
- Greeted guests warmly and ensured a welcoming atmosphere.
- Managed reservations and maintained seating charts efficiently.
- Assisted servers by communicating guest needs promptly.
- Provided information about menu items and daily specials effectively.
- Collaborated with team members to optimize service flow.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Lifeguard
Lifetime Fitness Center
San Antonio, Texas
2022.05 - 2023.08
- Enforced facility rules and regulations to maintain a safe environment.
- Created a positive environment where swimmers could learn teamwork skills while having fun competing against one another.
- Developed effective working relationships with colleagues through teamwork.
- Educated patrons about safe swimming practices through public announcements.
- Communicated regularly with supervisors regarding any issues that arose during shifts.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
BBA - Marketing
Texas A&M University
College Station, TX2027-05
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Sales strategies
- Conflict resolution
- Professional appearance
- Sales tracking
- positive attitude
- Familiar with Excel and PowerPoint
- Detail-oriented
Timeline
Bartender
12 Rooftop
2024.07 - Current
Restaurant Hostess
Toasted Yolk Cafe
2024.05 - 2024.08
Lifeguard
Lifetime Fitness Center
2022.05 - 2023.08
BBA - Marketing
Texas A&M University