Carly Reed
Tampa,FL
Summary
Dynamic Specialty Pharmacy Technician with proven expertise at CVScaremark in medication dispensing and insurance verification. Recognized for enhancing workflow efficiency and reducing medication errors through meticulous data accuracy and quality control. Adept at problem-solving and delivering exceptional customer service, ensuring patient satisfaction and adherence to compliance standards.
Overview
2027
2027
years of professional experience
Work History
Specialty Pharmacy Technician
CVScaremark
- Assisted in processing medication orders and verifying prescription accuracy.
- Collaborated with healthcare providers to address patient inquiries and medication concerns.
- Managed inventory levels and ensured proper storage of pharmaceutical products.
- Implemented quality assurance protocols to maintain compliance with regulatory standards.
- Coordinated with insurance companies to resolve billing issues and improve claims processing.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
- Participated in continuous professional development through training programs, workshops, and conferences to stay current with industry trends and best practices.
- Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
- Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
- Managed high-pressure situations effectively by maintaining composure while prioritizing tasks during peak hours of operation.
- Streamlined pharmacy operations by maintaining inventory levels, placing orders, and organizing medications systematically.
- Reduced medication errors by consistently reviewing prescriptions for accuracy and potential drug interactions.
Pharmacy Technician
Walmart
- Assisted pharmacists in dispensing medications and managing inventory levels.
- Enhanced prescription order processing to maximize operational efficiency and accuracy.
- Educated patients on medication usage, side effects, and adherence strategies.
- Oversaw cleanliness and organization of pharmacy workstations and storage areas.
Medicare Customer Service Representative
Maximus Call Center
Tampa, FL
10.2025 - 03.2026
- Assisted customers with Medicare inquiries, providing accurate information and resolving issues efficiently.
- Utilized CRM software to document customer interactions and track case resolutions effectively.
- Educated beneficiaries on plan options, benefits, and enrollment processes to enhance understanding and satisfaction.
- Collaborated with team members to streamline communication processes, improving overall service delivery.
- Managed high volumes of inbound calls while maintaining professionalism and empathy in customer interactions.
- Participated in training sessions to stay updated on Medicare regulations and company policies for compliance accuracy.
- Implemented feedback mechanisms to gather insights from customers, contributing to service improvement initiatives.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
Customer Service Representative
Family Dollar
Tampa, FL
03.2020 - 11.2024
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Processed transactions accurately using point-of-sale (POS) systems, ensuring smooth operations.
- Assisted in maintaining store organization and cleanliness, promoting a positive shopping environment.
- Educated customers on promotions and products, increasing engagement and sales opportunities.
- Collaborated with team members to streamline inventory management processes and improve stock accuracy.
- Trained new hires on customer service protocols and store policies, fostering a knowledgeable team culture.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pharmacy Technician
CVS Pharmacy
Tampa, FL
01.2018 - 03.2021
- Assisted pharmacists in dispensing medications and managing inventory levels.
- Enhanced prescription order processing to maximize operational efficiency and accuracy.
- Educated patients on medication usage, side effects, and adherence strategies.
- Oversaw cleanliness and organization of pharmacy workstations and storage areas.
Education
Pharmacy Technician
Concorde Career College
TampaG.E.D.
East Bay High
Gibsonton05-2004
Skills
- Medication compounding
- HIPAA compliance
- Data accuracy
- Clinical assessment
- Medication dispensing
- Insurance verification
- Quality control procedures
- Pharmacy software proficiency
- Prior authorization processing
- Pharmaceutical calculations
- Drug interaction monitoring
- Drug classification
- Prescription interpretation
- Coverage explanation
- Insurance communication
- Pharmacy systems
- Drug storage maintenance
- Problem-solving skills
- Answering customer questions
- Prescription filling
- Patient confidentiality
- Confidentiality and HIPAA
- HIPAA
- Manual and automated medication dispensing
- Insurance billing
- Medicare and medicaid process
Timeline
Medicare Customer Service Representative
Maximus Call Center
10.2025 - 03.2026
Customer Service Representative
Family Dollar
03.2020 - 11.2024
Pharmacy Technician
CVS Pharmacy
01.2018 - 03.2021
Specialty Pharmacy Technician
CVScaremark
Pharmacy Technician
Walmart
Pharmacy Technician
Concorde Career College
G.E.D.
East Bay High