Carly Riethmann
Summary
People-focused professional transitioning into Human Resources, bringing experience in client-facing support, policy-guided practice, confidential record management, and high-volume case coordination. Skilled in conflict resolution, documentation compliance, and cross-functional collaboration within regulated environments. Seeking an HR role supporting onboarding, employee experience, and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mental Health Therapist
Crossroads Counseling
Scottsdale, AZ
07.2024 - Current
- Manage high-volume caseload while maintaining accurate, compliant documentation within regulated systems
- Serve as primary point of contact for individuals navigating personal concerns, providing structured guidance and clear next steps
- Maintain strict confidentiality of sensitive records in accordance with legal and ethical standards
- Enforce organizational policies and boundaries while professionally managing escalations
- Coordinate scheduling, intake, and follow-up processes to ensure consistent service delivery
- Document interactions thoroughly to support compliance, risk mitigation, and continuity of care
Member Services Coordinator
Life Time Fitness Inc.
Scottsdale, AZ
07.2024 - Current
- Collaborate cross-functionally with leadership and operations teams to ensure seamless service delivery
- Provide front-line support to members in a fast-paced, customer-facing environment
- Process account updates, access changes, and system entries with accuracy and attention to detail
- Communicate policy updates and expectations clearly to ensure compliance
- De-escalate concerns and resolve issues while maintaining professionalism
Administrator
Evolve Counseling
Gilbert, MN
02.2024 - 08.2024
- Led onboarding for new clinicians, providing system training, schedule coordination, and primary support to ensure smooth integration
- Served as a liaison between leadership and staff to communicate updates and policy expectation
- Streamlined administrative workflows to improve operational efficiency
- Coordinated clinician scheduling and managed high-volume calendars
- Maintained and organized confidential employee and client records in compliance with privacy regulations
Behavioral Health Technician
Phoenix Children Hospital
Phoenix, AZ
10.2021 - 03.2024
- Supported daily operations in a highly regulated healthcare environment
- Partnered with interdisciplinary teams to ensure adherence to safety protocols and organizational policies
- Documented interactions and incident reports to support compliance and risk management
Skills
- People Support & Employee Experience
- HR Operations & Onboarding Coordination
- Employee Relations & Conflict Resolution
- Policy Communication & Compliance
- Documentation & Confidential Records
- Systems & Database Management
- Cross-Functional Collaboration
- Organizational & Stakeholder Communication
- Process & Workflow Improvement
- Issue Escalation & Problem Resolution
- Training & New Hire Integration
- Time Management & Prioritization
Education
Master of Clinical Mental Health Counseling, Summa Cum Laude
Grand Canyon University
Bachelor of Psychology
Arizona State University
Certification
- Licensed Associate Counselor
- Certified Trauma Therapist
- Certified EMDR Therapist
Timeline
Mental Health Therapist
Crossroads Counseling
07.2024 - Current
Member Services Coordinator
Life Time Fitness Inc.
07.2024 - Current
Administrator
Evolve Counseling
02.2024 - 08.2024
Behavioral Health Technician
Phoenix Children Hospital
10.2021 - 03.2024