Carly Scappa
Maple Shade,NJ
Summary
Dynamic design assistant with a proven track record at Michaels Arts and Crafts, excelling in client satisfaction and creative design layouts. Adept at collaborating with teams to enhance productivity and implement innovative solutions, leveraging strong problem-solving skills to deliver exceptional results in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Custom Framing/Personal Design Assistant
Michaels Arts and Crafts
Marlton, NJ
09.2008 - Current
- Assisted in creating designs to preserve and enhance customer artwork/projects while working within their budget.
- Managed team in both designing and executing all client orders along with supply orders and daily upkeep of the Frame Shop.
- Collaborated with store managers to gather feedback and implement revisions on design concepts, company policies and best practices.
- Managed scheduling of team members ensuring both Sales and Production were executed daily.
- Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
- Performed other daily tasks including operating the register, facing/cleaning, closing procedures, stocking, pricing and ad set.
Customer Service Associate
Wawa
Maple Shade, NJ
01.2025 - 04.2025
- Deli and Beverage/Coffee associate
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Collaborated with team members to ensure efficient store operations during peak hours.
- Monitored inventory levels, restocked items, and ensured product availability for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Ad Set Supervisor/ Department Manager
Kolhs
Marlton, NJ
01.2006 - 08.2008
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on best practices and operational efficiency.
- Developed workflow processes that increased productivity and reduced operational delays.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
Inventory Specialist
RGIS Inventory Services
Marlton, NJ
11.2006 - 01.2008
- Managed inventory counts using advanced scanning technology to ensure accuracy and efficiency.
- Conducted regular audits of inventory levels, identifying discrepancies and implementing corrective measures.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Cashier/ Customer Service
Petsmart
Moorestown, NJ
01.2004 - 10.2006
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Maintained accurate cash drawer through diligent tracking of sales and returns.
- Assisted in inventory management by restocking shelves and organizing products.
- Ensured compliance with store policies regarding cash handling and customer interactions.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Advertising Art And Design
Burlington County Institute of Technology
Medford, NJ06.2001
Skills
- Design collaboration
- Color theory
- Teamwork skills
- Client satisfaction
- Production methods
- Creative design layouts
- Multi-tasking
- Teamwork
- Customer service
- Problem-solving
- Relationship building
- Creative thinking
Timeline
Customer Service Associate
Wawa
01.2025 - 04.2025
Custom Framing/Personal Design Assistant
Michaels Arts and Crafts
09.2008 - Current
Inventory Specialist
RGIS Inventory Services
11.2006 - 01.2008
Ad Set Supervisor/ Department Manager
Kolhs
01.2006 - 08.2008
Cashier/ Customer Service
Petsmart
01.2004 - 10.2006
Advertising Art And Design
Burlington County Institute of Technology