Carly Schutz
Rockville,MD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals with the skills I can bring to the table.
Overview
6
6
years of professional experience
Work History
Waitress
World Of Beer
Tuscaloosa AL
01.2021 - 05.2022
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Became an expert on POS
Front of House Waitress
Slice Of Rockville
Rockville, MD
06.2016 - 12.2021
- Took all food and beverage orders while supplying recommendations and encouraging promotions
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Hostess
Uncle Julios
Bethesda, MD
05.2021 - 08.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Advised customers about special offerings and menu items to help drive sales.
- Accommodated special seating requests for guests to enhance satisfaction.
- Provided patrons with estimated waiting times during peak service hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Seated patrons based on guest preferences and seating availability.
- Relayed guest comments or suggestions to manager on duty for further action.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Answered phone calls to take orders, give information and document reservations.
Education
Bachelor of Arts - Hospitality Management
The University of Alabama
Tuscaloosa, AL05.2025
High School Diploma -
Richard Montgomery High School
Rockville, MD06.2020
Skills
- Detail oriented
- Can handle multiple tasks at once while maintaining high accuracy
- Time management and problem-solving skills
- People skills, very social and outgoing
Accomplishments
- Served on the executive board of sorority with 400 women as the Administrative Vice President
Timeline
Hostess
Uncle Julios
05.2021 - 08.2021
Waitress
World Of Beer
01.2021 - 05.2022
Front of House Waitress
Slice Of Rockville
06.2016 - 12.2021
Bachelor of Arts - Hospitality Management
The University of Alabama
High School Diploma -
Richard Montgomery High School