Carly Stratos
Middle Island,New York
Summary
Dynamic General Manager with a proven track record at Toast Coffee + Kitchen, excelling in operations management and team leadership. Spearheaded initiatives that drove year-over-year business growth while enhancing service quality. Skilled in problem resolution and inventory management, fostering a culture of accountability and continuous training and development of team members.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Toast Coffee + Kitchen
Port Jefferson Station, NY
05.2022 - Current
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Developed staff training programs to enhance service quality and operational efficiency.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Analyzed customer feedback to drive menu adjustments and improve dining experience.
- Established performance metrics for staff, promoting accountability and continuous improvement.
- Managed budget planning and expense tracking, ensuring financial targets were met consistently.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Kitchen Manager / Service Manager
Chili's Bar and Grill
South Setauket, NY
01.2015 - 05.2022
- Supervised kitchen staff to ensure adherence to food safety and sanitation standards.
- Coordinated inventory management, reducing waste through accurate stock tracking and ordering.
- Developed and implemented training programs for new hires to enhance operational efficiency.
- Monitored food preparation processes, ensuring consistency in quality and presentation.
- Collaborated with front-of-house staff to streamline service flow and improve guest satisfaction.
- Analyzed kitchen operations, identifying areas for improvement to enhance productivity and reduce costs.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Server Trainer
Chili's Bar and Grill
Westbury, NY
09.2009 - 01.2015
- Trained new servers on menu knowledge and service standards.
- Conducted role-playing exercises to enhance customer interaction skills.
- Monitored server performance and provided constructive feedback for improvement.
- Implemented best practices to streamline service efficiency during busy shifts.
- Cash Handling
- Upselling
- Multi-tasking
Server
Friendly's Restaurant
Bellmore, NY
09.2007 - 09.2009
- Provided excellent customer service, ensuring timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Handled cash transactions accurately while managing customer payment processes.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - Business Administration And Management
SUNY, Farmingdale
Farmingdale, NY06.2013
Associate of Arts - Fashion Marketing
Nassau Community College
Garden City, NY06.2011
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Certification
Suffolk County Food Handlers Certification
Timeline
General Manager
Toast Coffee + Kitchen
05.2022 - Current
Kitchen Manager / Service Manager
Chili's Bar and Grill
01.2015 - 05.2022
Server Trainer
Chili's Bar and Grill
09.2009 - 01.2015
Server
Friendly's Restaurant
09.2007 - 09.2009
Bachelor of Arts - Business Administration And Management
SUNY, Farmingdale
Associate of Arts - Fashion Marketing
Nassau Community College