Carly Truelove
Caddo Mills,TX
Summary
Dynamic and results-oriented professional with extensive experience in hospitality, notably at Los Mochis, where I excelled in staff training, enhancing team performance and customer satisfaction. Skilled in customer service and cash handling, I master in creating memorable dining experiences, significantly boosting repeat business. Proven ability in team collaboration and complaint resolution, ensuring operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Muddy Jake's
2024.01 - 2024.06
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress/Head Bartender
Los Mochis
2020.04 - 2024.01
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Waitress/Shift Manager
Sammy's On The Lake
2019.12 - 2020.07
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Saginaw High School
Saginaw, TX05.2018
Skills
- Customer Service
- Strong multitasking
- Team Collaboration
- Cleanliness
- Cash Handling
- Complaint resolution
- Time Management
- Staff Training and Development
Certification
- TABC
- Food Handler's
Timeline
Waitress
Muddy Jake's
2024.01 - 2024.06
Waitress/Head Bartender
Los Mochis
2020.04 - 2024.01
Waitress/Shift Manager
Sammy's On The Lake
2019.12 - 2020.07
High School Diploma -
Saginaw High School
- TABC
- Food Handler's
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