Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CARLY YEE-BROWN

Winter Park,FL

Summary

Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed P&C Helpline Insurance Agent

Teleperformance USA
Port Saint Lucie, FL
02.2023 - Current
  • Maintained a comprehensive understanding of insurance principles and industry standards in order to provide accurate advice when needed.
  • Analyzed reinsurance contracts and agreements to ensure compliance with company policies and industry regulations.
  • Resolved customer complaints regarding insurance coverage and billing issues.
  • Monitored customer service quality standards to ensure customer satisfaction.
  • Ensured compliance with applicable state laws governing the sale of property and casualty insurance products.
  • Responded promptly to customer inquiries regarding coverage options, premium costs, claim status.
  • Educated customers about various types of property and casualty insurance products available in the market.

Material Management Specialist

United States Air National Guard
Jacksonville, FL
08.2021 - 08.2023
  • Maintained automated system for tracking group supplies and equipment.
  • Oversaw supply requests, accountability and receipts.
  • Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain unit processes.
  • Prepared unit and organizational supply documentation.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Monitored inventory to maintain sufficient supply levels to meet unit and troop's needs.

Corrections Deputy

Brevard County Sheriff's Office
Cocoa, FL
06.2020 - 07.2022
  • Inspected facilities and living quarters to verify each met state and federal standards.
  • Searched for contraband, weapons and drugs.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Supervised activities of inmates to maintain order.
  • Enforced rules and kept order for over 200 inmates.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Completed intake paperwork, fingerprints and searches.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Received and accounted for personal possessions and determined inmate work assignments.

Unit Supply Specialist

United States Army National Guard
Winder, GA
05.2015 - 08.2021
  • Maintained automated system for tracking group supplies and equipment.
  • Oversaw supply requests, accountability and receipts.
  • Settled and applied commodity contracts and issued and dispatched commodity sales invoices to customers.
  • Acted as primary contact for supply chain management systems, tools and data and ran regular reports in support of supply chain business processes.
  • Participated in continuous improvement in contract execution process and delivered recommendations, ideas and plans to local and functional management.

Correctional Officer

Phillips State Prison
Buford, GA
02.2019 - 10.2019
  • Conducted routine and emergency head counts.
  • Responded to inquiries from the public, other staff, inmates and visitors.
  • Maintained the custody and control of 300 or more inmates housed in maximum security unit.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Arranged for medical and dental care of inmates.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Searched the building and grounds, living quarters and work areas for contraband.

Correctional Officer

South Bay Correctional Facility
South Bay, FL
08.2017 - 02.2019
  • Conducted routine and emergency head counts as an Acting Sergeant.
  • Responded to inquiries from the public, other staff, inmates and visitors as a Central Control Room Officer.
  • Maintained the custody and control of 300 or more inmates housed in maximum security unit.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Arranged for medical and dental care of inmates.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Searched the building and grounds, living quarters and work areas for contraband.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Booked new inmates into facility and processed inmates for release.
  • Completed intake paperwork, fingerprints and searches.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.

Customer Service Representative

Teleperformance USA
Boca Raton, FL
06.2015 - 07.2017
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Recommended alternative items if product was out of stock.Directed calls to appropriate individuals and departments.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Education

Associate of Science - Pre Nursing

Valencia College
Orlando, FL

Some College (No Degree) - Military Information Systems Technology

Virginia Military Institute
Lexington, VA

Corrections

Palm Beach State College

Atlantic High School

Skills

  • Decision-Making
  • Data Interpretation
  • Quality Assurance
  • Logistics Software Proficiency
  • Performance Metrics Tracking
  • Warehousing and delivery
  • Tracking inventory levels and orders
  • Inventory Restocking
  • Inmate Management
  • Drug recognition
  • Radio communication
  • Firearms proficiency
  • Incident documentation
  • Leadership capability
  • Defensive tactics experience

Certification

Property and Casualty Insurance License

Nursing Assistant License

Corrections License

Basic Life Savings License

Timeline

Licensed P&C Helpline Insurance Agent

Teleperformance USA
02.2023 - Current

Material Management Specialist

United States Air National Guard
08.2021 - 08.2023

Corrections Deputy

Brevard County Sheriff's Office
06.2020 - 07.2022

Correctional Officer

Phillips State Prison
02.2019 - 10.2019

Correctional Officer

South Bay Correctional Facility
08.2017 - 02.2019

Customer Service Representative

Teleperformance USA
06.2015 - 07.2017

Unit Supply Specialist

United States Army National Guard
05.2015 - 08.2021

Associate of Science - Pre Nursing

Valencia College

Some College (No Degree) - Military Information Systems Technology

Virginia Military Institute

Corrections

Palm Beach State College

Atlantic High School

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CARLY YEE-BROWN