Carlyn Bradford
Summary
Strong and passionate leader is committed towards promoting a lasting customer relationship through organizational efficiency, exceeding sales goals, and maintaining positive long lasting client relations. Uses independent decision-making skills and sound judgment to positively impact success throughout the company. Exercises analytical problem-solving with talents for team building, establishing a motivational yet productive atmosphere, regardless of the professional environment.
Overview
11
11
years of professional experience
Work History
Sales Representative
Ayoub Carpet Service
04.2022 - Current
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
Assistant Store Manager
Sharkey's Cuts For Kids
08.2021 - 04.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily appointments.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responding to customer concerns, working with managers to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Concierge/Events Coordinator
Retro Hospitality
06.2020 - 12.2021
- Coordinated schedules and timelines and performed event coordination for both large and intimate gatherings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired, trained and supervised volunteers and support staff required for events.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Created and maintained event expenditures, budgets and timelines in event management software.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
Teacher
The Goddard School
05.2019 - 06.2020
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Applied play-based strategies to provide diverse approaches to learning.
- Planned and executed lesson plans to stimulate physical, social and intellectual growth.
- Established positive communication with parents in daily conversation, weekly reports and formal conferences.
Community Manager
Carr Workplaces
06.2018 - 05.2019
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction with each individual.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers both in the office and online.
- Handled all tenant logistics and leases; effectively scheduled appointments, conferences, move-ins and move-outs for multiple companies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Outdoor Education Instructor
Pali Institute, Outdoor
08.2017 - 06.2018
- The innovative curriculum was focused on hands-on field based activities coupled with the fun and adventure of immersing oneself in indigenous wildlife, biology and problem solving-skills.
- Provided feedback and guidance to program participants regarding progress and development.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers upon arrival.
- Planned weekly activities scheduled for assigned groups and facilitated smooth transitions for on-time arrival.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Assistant Director
Kids After Hours Inc.
08.2012 - 08.2017
- Through training seminars and acquiring state certifications earned promotions within the company, eventually becoming the leader and trainer for the future generation employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- While maintaining two locations simultaneously, the art of resolving employee/teacher/parent relations become a second nature skill. Differences and problems that arise with patrons and employees were always handled immediately and with care.
- Responding quickly and accurately in times of medical emergencies and ensuring the team is at proper stations in times where every second is vital.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Led teams of up to 100 personnel, supervising daily performance as well as training and improvement plans.
Education
Associate of Science - Education
Montgomery College
Rockville, MD06.2025
Skills
- Customer Service and Satisfaction
- Budget Management
- Complex Problem-Solving
- Performance Tracking and Evaluations
- Strategic Planning
- Office Equipment Proficiency
- Senior Leadership Support
- Marketing and Promotional Materials
- Team Management
- Creativity and Adaptability
- Communications and Media
Timeline
Sales Representative
Ayoub Carpet Service
04.2022 - Current
Assistant Store Manager
Sharkey's Cuts For Kids
08.2021 - 04.2022
Concierge/Events Coordinator
Retro Hospitality
06.2020 - 12.2021
Teacher
The Goddard School
05.2019 - 06.2020
Community Manager
Carr Workplaces
06.2018 - 05.2019
Outdoor Education Instructor
Pali Institute, Outdoor
08.2017 - 06.2018
Assistant Director
Kids After Hours Inc.
08.2012 - 08.2017
Associate of Science - Education
Montgomery College
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