Carlyn Mcknight
Riverside,IL
Summary
Energized Regional Sales Manager with successful record of penetrating competitor territories and obtaining profitable business opportunities. Promotes exceptional work ethic and committed to finding effective solutions. Background managing regional sales force of [Number] representatives.
Overview
25
25
years of professional experience
Work History
Regional Sales Executive
CCI
Chicago, IL
03.2014 - Current
- Built and strengthened relationships with new and 8 existing accounts to drive revenue growth.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Prospected new clientele through networking, canvassing and referrals.
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Communicated by phone, email and traveled for face to face contact 8 accounts.
- Trained Staff at Retailers such Bergdorf Goodman, Saks Fifth Ave, Neiman Marcus, Sephora and Nordstrom.
- Hired and trained field staff, processed scheduling, calendars and payroll on a weekly basis. Also created monthly budgets for lines such as K18, Neulash , Babor and many others.
Freelance Sales
Mercier, Pur Minerals
Chicago, Illinois
10.2012 - 02.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Freelance Sales
Pur Minerals, Exuviance, Laura Mercier
Alexandria, Virginia
05.2010 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Promoted Events in Retailers such as Nordstrom, Ulta, Sephora and Saks.
Freelance Sales
Pur Minerals, Laura Mercier
Naples, FL
06.2009 - 06.2010
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Account Coordinator
COSMEDICINE
Naples, FL
05.2009 - 12.2009
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
Sales Associate
Sephora
Chicago, IL
02.2007 - 05.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Store Manager
Armani
Tucson, AZ
04.2006 - 02.2007
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Asst Store Manager
Goldies Boutique
Vail, CO
10.2005 - 02.2006
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Keynote Speaker
Loreal
Chicago, IL
02.2004 - 05.2005
- Implemented stories and anecdotes into speeches to make information more entertaining.
- Researched material extensively before writing informative speeches.
- Worked closely with Senior VP of Sales and Marketing to ascertain information that needed to be discussed in presentation.
- Presented information regarding Loreal Products to groups of 100 people.
- Traveled to conventions throughout the south mainly
Esthetician Spa Director
Multiple Spas
Las Vegas, Houston, Chicago, NV, TX, IL
04.1997 - 05.2004
- Directed all day-to-day operations of busy locatioN.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Received new spa supplies inventory and restocked work areas and shelves.
- Opened and closed spa according to standard procedures.
- Resolved customer issues promptly to build loyalty.
- Greeted spa guests warmly to create positive first impression of establishment.
Education
No Degree - Fashion Design
London School of Design
London EnglandEsthetics
Pivot Point
Chicago, IL01.1997
Skills
- Networking Events
- Operational Records Review
- Conflict Resolution
- Microsoft Office
- Team Recruiting and Onboarding
- Project Management
Timeline
Regional Sales Executive
CCI
03.2014 - Current
Freelance Sales
Mercier, Pur Minerals
10.2012 - 02.2014
Freelance Sales
Pur Minerals, Exuviance, Laura Mercier
05.2010 - 10.2012
Freelance Sales
Pur Minerals, Laura Mercier
06.2009 - 06.2010
Account Coordinator
COSMEDICINE
05.2009 - 12.2009
Sales Associate
Sephora
02.2007 - 05.2009
Store Manager
Armani
04.2006 - 02.2007
Asst Store Manager
Goldies Boutique
10.2005 - 02.2006
Keynote Speaker
Loreal
02.2004 - 05.2005
Esthetician Spa Director
Multiple Spas
04.1997 - 05.2004
No Degree - Fashion Design
London School of Design
Esthetics
Pivot Point
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