Carlyn Richardson
Hamilton,OH
Summary
Resourceful professional with expertise in cross-functional collaboration, process optimization, and supporting global projects for enhanced client retention. Skilled in building strong broker and agent relationships, ensuring compliance, and leveraging data analysis to drive client satisfaction.
Overview
15
15
years of professional experience
Work History
Property & Casualty Personal Lines Underwriter, AINS
The Cincinnati Insurance Companies
Fairfield, OH
06.2022 - Current
- Maintain and grow positive relationships with brokers and independent agents, enhancing client retention
- Utilize underwriting software systems to process applications efficiently and accurately, reducing processing time
- Manage a $18M book of renewals and new business accounts, ensuring profitability and portfolio growth
- Analyze and evaluate applications to determine the level of risk involved, minimizing loss ratios
- Ensure insurance compliance with middle and high net worth accounts, meeting regulatory standards
- Collaborate with other divisions to obtain additional information or clarify details on insurance applications, improving decision accuracy
- Review and verify accuracy of all underwriting data, ensuring compliance with company guidelines and industry regulations
- Maintain up-to-date knowledge of industry trends, market conditions, and regulatory changes affecting underwriting practices, supporting informed decision-making
- Participate in training sessions to enhance understanding of new products, processes, or technologies related to underwriting
Data Analyst/Independent Contractor
Procter & Gamble (Prestige Technical Services, Inc.)
Cincinnati, OH
09.2011 - 02.2015
- Created and conducted global surveys in regards to text and video content and user experience on company intranet.
- Coordinated interviews and managed global participant online surveys.
- Successfully pulled and tracked data using macros.
- Efficiently transferred data from hardcopy to digital format.
- Extracted data and themes to share new knowledge to local stakeholders.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships across different divisions.
- Used critical thinking and collaboration skills to trouble shoot, evaluate solutions and to make decisions.
Education
Master's degree - Family Science
Miami University
Oxford, OH05-2011
Bachelor's degree - Sociology
The Ohio State University
Columbus, OH06-2001
Skills
- Project Management
- Data interpretation
- Problem-solving
- Analyzing data
- Attention to detail
- Data cleaning
- SQL
- Data mining
- Excel functions
- Statistics and SAS
Additional Information
Authorized to work in the US for any employer
Timeline
Property & Casualty Personal Lines Underwriter, AINS
The Cincinnati Insurance Companies
06.2022 - Current
Data Analyst/Independent Contractor
Procter & Gamble (Prestige Technical Services, Inc.)
09.2011 - 02.2015
Bachelor's degree - Sociology
The Ohio State University
Master's degree - Family Science
Miami University