Carlyn Younglove
Loveland,CO
Summary
A resilient, B.S. Psychology-educated professional with over 20 years of experience bridging the gap between high-stakes sales ownership and complex data-driven operations. I specialize in turning organizational "chaos" into audit-ready systems, evidenced by reconciling $3M grant portfolios, authoring technical manuals, and training 90+ personnel for Top-3 regional performance. An expert "Right-Hand" and Excel Macro specialist, I leverage a trauma-informed approach to scale resilient infrastructures in behavioral health, disaster recovery, and insurance landscapes.
Overview
18
18
years of professional experience
Work History
Licensed Sales Producer
Farmers Insurance Agency
Greeley, CO
11.2025 - Current
- Cultivated strong relationships with clients through effective communication and support.
- Conducted market research to inform strategic decision-making and competitive positioning.
- Developed new business opportunities through networking events, community involvement, and referrals.
- Provided coverage option information to assist clients in protecting assets.
- Educated clients on insurance policy options, enabling informed decision-making based on their unique needs.
- Increased customer retention by effectively addressing concerns and providing tailored solutions. Current retention rate of 95%+.
Supplemental Insurance
Globe Life Family Heritage Division
07.2023 - 08.2024
- Direct sales/B2B
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Office Manager
McKenzie Valley Long-Term Recovery Group
Springfield, OR
12.2022 - 06.2023
- Direct support of Director Managers; Grant reconciliation; bookkeeping
- Coordinated office operations to enhance workflow efficiency and improve team productivity.
- Implemented organizational systems for document management, increasing retrieval speed and accuracy.
- Oversaw vendor relationships and schedule maintenance for office supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administrative Assistant
ShelterCare
Eugene, OR
10.2019 - 12.2022
- Various roles in multiple programs
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling for multiple executives, optimizing time management and meeting coordination.
- Implemented electronic filing system, improving document retrieval efficiency by streamlining processes.
- Trained new administrative staff on company policies and software applications, enhancing team productivity.
Sales, Recruiting, Branch Manager, Office Manager
Vector Marketing
Fort Collins, CO
01.2008 - 08.2016
- Sales; recruiting; training top-ranked receptionists and sales representatives
- Led branch operations to ensure alignment with company goals and standards.
- Developed and implemented training programs for new sales representatives.
- Analyzed sales data to identify trends and improve team performance.
- Enhanced customer service initiatives to increase client satisfaction rates.
Education
Property & Casualty Insurance Producer -
Xcel Solutions
Online01-2025
Health & Accident Insurance Producer -
Xcel Solutions
Online01-2023
Life Insurance -
Xcel Solutions
Online01-2025
Bachelors of Science - Psychology major, Biology minor
Wright State University
Dayton, OH01-2006
Skills
- Service oriented with a growth mindset
- Maintains a minimum of over 90% client retention
- Self-managing and focused on accuracy
- Client relationship management
- Office administration
- Data entry
- Administrative support
- Documentation and recordkeeping
- Microsoft Office Suite
Timeline
Licensed Sales Producer
Farmers Insurance Agency
11.2025 - Current
Supplemental Insurance
Globe Life Family Heritage Division
07.2023 - 08.2024
Office Manager
McKenzie Valley Long-Term Recovery Group
12.2022 - 06.2023
Administrative Assistant
ShelterCare
10.2019 - 12.2022
Sales, Recruiting, Branch Manager, Office Manager
Vector Marketing
01.2008 - 08.2016
Property & Casualty Insurance Producer -
Xcel Solutions
Health & Accident Insurance Producer -
Xcel Solutions
Life Insurance -
Xcel Solutions
Bachelors of Science - Psychology major, Biology minor
Wright State University