FLOR MUNOZ
ALLSTATE
12
years of professional experience
1
Language
Results-oriented Sales Professional with expertise in prospecting, communication, and customer relationship management. Consistently exceeded sales targets while ensuring high customer satisfaction. Skilled in fast-paced environments and adept at navigating change to achieve objectives. Bilingual in English and Spanish, committed to providing tailored experiences for home buyers.
Work History
Licensed Sales Producer
1 Year 7 Months- Results-driven Insurance Producer with experience generating new business, creating insurance policies, and consistently meeting sales goals. Skilled in client relationship management, needs-based selling, policy development, and customer retention. Proven ability to drive agency growth through consultative sales and exceptional customer service.
- Contributed to agency growth through consistent production and achievement of key performance metrics.
- Cross-sold and bundled insurance products to increase customer value and agency revenue
Agency Owner
2 Years 3 Months- A captive agent that built a scratch agency from 0-500 within 2 years of opening through strategic marketing strategies.
- Responsible for overseeing the business and financial management of day-to-day operations.
- Managed the business and financial aspects of daily operations.
- Built and maintained strong relationships with clients, resulting in 80% customer retention rate.
- Assisted clients in buying and selling residential properties. Conducted market research, negotiated deals, and provided excellent customer service to ensure client satisfaction.
Sales Account Representative
4 Years 11 Months- Collaborated with customers daily to match them with appropriate auto and home insurance policies.
- Recognized as Top Producer in first month for outstanding sales performance.
- Achieved targeted new business production goals and objectives.
- Develop insurance quotes, make sales presentations.
- Develop insurance quotes, makes sales presentations.
- Worked directly with customers on a day to day basis, getting them into the right auto and home policy of their needs.
- Achieved sales goals consistently by fostering strong customer relationships.
- Inform customers of promotions and new or upgraded products using prepared scripts.
Realtor Associate
3 Years- Coordinated daily operations for licensed real estate agent, including scheduling showings, managing client communications, and ensuring efficient appointment coordination
- Prepared listings by gathering property details, organizing documentation, and verifying accuracy of marketing materials for timely distribution
- Managed CRM systems to track leads, follow-ups, and client interactions, improving organization and response time
- Streamlined CRM management to effectively track leads and client interactions, enhancing organization and response time
- Supported a licensed real estate agent in daily operations, including scheduling showings, coordinating appointments, and managing client communications
- Helped streamline administrative processes, increasing overall efficiency and client satisfaction
Skills
Effective lead generation
Business growth strategy
Policy development
Relationship management
Client selling
Sales lead conversion
Customer Retention
Cross-selling and upselling
Account Management
Consistent sales performance
Accomplishments
- Sales Excellence Award
- Received Sales Excellence Award for achieving the highest sales performance in a single month. Demonstrated exceptional sales skills and consistently exceeded targets.
LANGUAGES
Spanish (Native)
Timeline
Licensed Sales Producer
ALLSTATE
01.2025 - CurrentRead More
Agency Owner
Farmers Insurance
02.2022 - 05.2024Read More
Sales Account Representative
State Farm Insurance
02.2017 - 01.2022Read More
Realtor Associate
Coldwell Banker
01.2015 - 01.2018Read More