Carlyne Phillip
Houston,TX
Summary
Results-driven real estate professional proficient in negotiation, market analysis, and customer relationship management. Successfully guided clients through home buying and selling processes, consistently exceeding satisfaction through innovative problem-solving and effective communication. Results-driven real estate investor with proven skills in negotiation, customer relationship management, and marketing strategy. Committed to guiding clients through successful transactions while exceeding customer satisfaction. Bough, sold and manage over 200 properties.
Overview
26
26
years of professional experience
Work History
Real Estate Investor
Josh Investment Group
Houston, TX
11.2011 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Guided clients through home buying and selling processes.
- Facilitated property showings to prospective buyers and investors.
- Negotiated contracts between buyers and sellers effectively.
- Developed marketing strategies to promote listings across platforms.
- Maintained relationships with clients for repeat business and referrals.
- Stayed updated on local real estate regulations and market conditions.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Scheduled home viewings with potential buyers.
- Managed real estate transactions from initiation to closing.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Represented buyers and sellers in major real estate transactions.
Customer Service Representative
United Airlines
Houston, Texas
11.1999 - 03.2021
- Assisted customers with flight reservations and itinerary changes.
- Resolved customer inquiries through phone and email communication.
- Coordinated luggage handling and baggage claim processes.
- Provided information about flight schedules and airport services.
- Handled customer complaints with empathy and professionalism.
- Collaborated with team members to improve service efficiency.
- Educated passengers on travel policies and procedures.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Real Estate Investing - Real Estate Invstor
Shade Tree University
Humble, TX06-2015
Dietetics - Bachelor of Science
Texas Southern University
Houston, TX05-2002
Skills
- Real estate negotiation
- Market analysis
- Property management
- Contract preparation
- Marketing strategy
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Team collaboration
- Customer engagement
- Dependable and responsible
- Relationship building
- Communication
- Team management
- Computer skills
- Customer service
- Written communication
- Friendly, positive attitude
- Recordkeeping
Timeline
Real Estate Investor
Josh Investment Group
11.2011 - Current
Customer Service Representative
United Airlines
11.1999 - 03.2021
Real Estate Investing - Real Estate Invstor
Shade Tree University
Dietetics - Bachelor of Science
Texas Southern University