Carma Sykora
Fargo,ND
Summary
Dynamic Shop Manager with a proven track record at Scheels, excelling in customer service and inventory management. Enhanced customer loyalty through effective complaint resolution and maintained a safe, inviting store environment. Skilled in employee management and merchandise planning, fostering teamwork and collaboration to drive sales and optimize product availability.
Overview
8
8
years of professional experience
Work History
Shop Manager
Scheels
10.2023 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
Cashier
Scheels
06.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Willy’s Supervalue
09.2017 - 06.2021
Education
High School Diploma -
Wheaton Area Highschool
Wheaton, MN05.2021
Skills
- Customer service
- Employee management
- Health and safety
- Customer engagement
- Merchandise planning
- Visual merchandising
- Store layout
- Decision-making
- Teamwork and collaboration
- Staff training/development
Timeline
Shop Manager
Scheels
10.2023 - Current
Cashier
Scheels
06.2021 - 10.2023
Cashier
Willy’s Supervalue
09.2017 - 06.2021
High School Diploma -
Wheaton Area Highschool
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