Carmecia Davis
Terry
Summary
service and patient care in diverse environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Office
11.2022 - 03.2025
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
E-Commerce Personal Shopper Lead
Walmart
06.2018 - 11.2022
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified the quality and accuracy of picked items, prioritizing customer order accuracy and product delivery excellence.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
Certified Nursing Assistant
Edgewood Rehabilitation and Living Center
06.2019 - 02.2022
- Assisted patients with daily living activities for enhanced comfort and well-being.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Arts - Radiology Tech
Hinds Community College
Raymond, MS05-2027
Certified Nursing Assistant - Nursing
Mississippi Job Corp Center
Crystal Springs, MS06-2017
High School Diploma -
Crystal Springs High School
Crystal Springs, MS05-2017
Skills
- Hand-eye coordination
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Staff training
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 23 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Rural Mail Carrier Associate
United States Post Office
11.2022 - 03.2025
Certified Nursing Assistant
Edgewood Rehabilitation and Living Center
06.2019 - 02.2022
E-Commerce Personal Shopper Lead
Walmart
06.2018 - 11.2022
Associate of Arts - Radiology Tech
Hinds Community College
Certified Nursing Assistant - Nursing
Mississippi Job Corp Center
High School Diploma -
Crystal Springs High School
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