Leah McNee
Spring HIll,KS
Summary
Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Rural Mail Carrier Associate
USPS, United States Postal Service
Spring Hill, KS
12.2022 - Current
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Provided exceptional customer service by addressing questions or concerns related to mail delivery in a timely manner.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Collaborated closely with other Rural Mail Carrier Associates, contributing to a supportive work environment focused on teamwork and communication.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Health Coach
YMCA Of Kansas City
Olathe, KS
04.2021 - 12.2022
- Improved client health outcomes by developing personalized wellness plans and tracking progress.
- Enhanced clients'' understanding of nutrition and exercise, resulting in better overall health and wellbeing.
- Conducted comprehensive health assessments for accurate goal-setting and customized coaching strategies.
- Collaborated with healthcare providers to create integrated care plans for clients with chronic conditions.
- Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Evaluated client progress regularly, adjusting coaching approaches as needed for optimal results.
- Maintained thorough documentation of client interactions to ensure continuity of care and track progress effectively.
- Assisted clients in finding new ways to inspire healthier habits.
- Maintained records of clients' health progress and compared to health goals.
- Recommended nutrition and fitness modifications to improve overall health of clients.
- Recorded health data by asking clients to complete self-assessments.
Membership Specialist
YMCA OF Kansas City
Olathe, KS
11.2018 - 12.2022
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
- Enhanced membership retention by developing strong relationships with members and understanding their preferences.
- Streamlined the membership application process, reducing wait times for new members.
- Conducted thorough research to identify potential new membership benefits, leading to increased member satisfaction.
- Developed targeted marketing campaigns to attract new prospective members, resulting in a growth in membership numbers.
- Offered personalized assistance to members seeking specific resources or services within the organization, demonstrating genuine care for their needs.
- Fostered a welcoming environment at the physical locations where our members regularly interacted with one another or attended events together.
- Consistently went above and beyond in terms of delivering exceptional experiences for each individual who chose to join our organization, leading to increased word-of-mouth referrals and organic growth over time.
- Scheduled and assigned daily work and activities for team members.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Built talented team through hiring and training new associates.
- Created monthly meetings for cashiers and membership desk associates.
- Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Manager on Duty
YMCA Of Kansas City
Olathe, KS
04.2020 - 05.2021
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Strengthened relationships with key clients through regular communication and proactive problemsolving.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Receptionist
Massage Heights
Lenexa, KS
11.2017 - 11.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Education
DOJ Certification -
Highway of Patrol
Tomah, WI12.2014
DOJ Certification - Police Academy
Lakeshore College
Manitowoc, WI05.2013
Marketing - Business Management
Midstate College
Stevens Point, WI05.2011
Associate of Business Administration - Human Resoures
Midstate College
Stevens Point, WI05.2010
Skills
- GPS Navigation
- Route Planning
- Hand-Eye Coordination
- Defensive Driving
- Heavy Lifting
- Postal regulations knowledge
- Vehicle Inspection
- Mail distribution
- Community Engagement
- Package handling
- Dependability
- Prioritization
Timeline
Rural Mail Carrier Associate
USPS, United States Postal Service
12.2022 - Current
Health Coach
YMCA Of Kansas City
04.2021 - 12.2022
Manager on Duty
YMCA Of Kansas City
04.2020 - 05.2021
Membership Specialist
YMCA OF Kansas City
11.2018 - 12.2022
Front Desk Receptionist
Massage Heights
11.2017 - 11.2018
DOJ Certification -
Highway of Patrol
DOJ Certification - Police Academy
Lakeshore College
Marketing - Business Management
Midstate College
Associate of Business Administration - Human Resoures
Midstate College