Carmel Magat
Gilbert,AZ
Summary
Skilled in customer interaction and problem-solving, with a focus on achieving positive outcomes.. Proven ability to work collaboratively in team setting and adapt to changing needs while maintaining focus on guests. Known for reliability, efficient service, and friendly demeanor.
Overview
2
2
years of professional experience
Work History
Ice Cream Server
Coldstone Creamery
09.2022 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during busy times while maintaining professionalism under pressure.
- Processed sales transactions for cash, debit, and credit purchases.
- Trained new staff on ice cream preparation and customer service protocols, improving team efficiency.
Pit Crew Member
Dickey's Barbeque Pit
12.2023 - 01.2024
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
Crew Member
Urban Air Trampoline and Adventure Park
07.2023 - 10.2023
- Monitored obeying to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
- regular staff training sessions to maintain a skilled and knowledgeable
- Promoted a culture of teamwork among staff members through ongoing communication and support
- Evaluated equipment quality regularly to ensure functionality for maximum guest enjoyment at all times.
Education
High School Diploma -
WilliamsField Highschool
Gilbert, AZ05.2024
Skills
- Customer Service
- Customer Engagement
- Patience and Empathy
- Working under pressure
Timeline
Pit Crew Member
Dickey's Barbeque Pit
12.2023 - 01.2024
Crew Member
Urban Air Trampoline and Adventure Park
07.2023 - 10.2023
Ice Cream Server
Coldstone Creamery
09.2022 - Current
High School Diploma -
WilliamsField Highschool
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