Carmela Columnas
Biloxi,MS
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
10
10
years of professional experience
Work History
Receptionist
VIP Nails
02.2016 - Current
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Cocktail Server
Crescent City Grill
08.2020 - 09.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Server
Wasabi Restaurant
01.2018 - 06.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Lab Assistant
G.V. (Sonny) Montgomery VA Medical Center
12.2014 - 01.2015
- Aided in the development of the Nephrology research lab
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
Education
Accounting
University of Southern Mississippi
Gulfport, MS10.2026
High School -
Ridgeland High School
Ridgeland, Mississippi01.2018
Skills
- Hospitality service expertise
- Menu Memorization
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
Academicawardsandrecognition
- Student of the Year in Health Science Core, 2016-2017
- Hall of Fame for CPAS Exam, 2016-2017
- Student of the Quarter, 2016
- AB Honor Roll, 2014-2016
- Highest Average in French, 2014-2015
- Highest Average in Biology, 2014-2015
Timeline
Cocktail Server
Crescent City Grill
08.2020 - 09.2024
Server
Wasabi Restaurant
01.2018 - 06.2018
Receptionist
VIP Nails
02.2016 - Current
Lab Assistant
G.V. (Sonny) Montgomery VA Medical Center
12.2014 - 01.2015
Accounting
University of Southern Mississippi
High School -
Ridgeland High School
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