Carmela Richeson
Edina,MN
Summary
A results-driven learning and development leader with a passion for building and empowering teams. Proven ability to design and implement impactful training programs that drive business results. Experienced in leading and developing teams, fostering a culture of innovation and inclusion. Expertise in building and centralizing learning functions within large organizations. Strong track record of maximizing strengths and passions to support talent retention and development.
Overview
19
19
years of professional experience
Work History
Manager, Instructional Design and Development (people leader)
Cardinal Health
02.2015 - Current
- Leads team of instructional design and development specialists and consultants to support business goals for global medical and pharmaceutical sales and corporate functions
- Improves productivity of IDD team with Agile workflows and MOB development practices
- Oversees industry award-winning learning programming analysis, design and development. Industry award partners include Brandon Hall, Chief Learning Officer Elite and Training Magazine
- Operationalized a performance-based learning framework and project tracking platform for a learning Center of Excellence
- Leading AI technology integrations to support in-house, multi-lingual courseware development
Learning and Development Manager (function leader)
Claire's
01.2014 - 02.2015
- Developed field selection process and method, role success profiles and structured interview guides based on desired competencies and cultural behaviors
- Collaborated with department heads to identify skill gaps and develop targeted training solutions
- Centralized a learning function to support over 5,000 field and corporate employees
- Broadened field and corporate offerings to include UK and RSI (international franchise) businesses
- Built a global leadership development program for field operation across the United States and Europe, in partnership with colleague in the UK business
Manager, Organizational Effectiveness (program and process manager)
Transformco (formerly Sears Holdings)
08.2013 - 01.2014
- Co-created succession and development planning model to assess and improve talent health, based on role metrics and behavioral success indicators
- Created leader and high potential development plans as part of overall talent management process to aid in improving retention and career development
- Diagnosed and led learning interventions for teams – reached over 200 groups nationwide
Manager, Learning Solutions (program and process manager)
Transformco (formerly Sears Holdings)
07.2012 - 08.2013
- Developed and implemented new hire onboarding process for over 10,000 associates
- Designed, developed, and facilitated ‘Lead Your Way' programming - cohort design with mentoring, coaching, synchronous and asynchronous activities for over 500 leaders
- Developed and implemented mentoring and learning models for high potential retail leadership
Client Training Specialist
Transformco (formerly Sears Holdings)
09.2008 - 07.2012
- Company Overview: Company based in Hoffman Estates, IL USA
- Website: https://transformco.com/
- Planned, designed, implemented, facilitated, and evaluated classroom instructional programs for Sears Holdings (Kmart) Retail for over 1,000 leaders
- Developed eLearning and virtual classroom courses and managed training projects
- Worked with Office of Compliance to review, develop and deploy compliance training for Kmart
- Company based in Hoffman Estates, IL USA
- Website: https://transformco.com/
Professional Training Manager (people leader)
Imagetec
04.2006 - 08.2008
- Developed and facilitated new hire and on-going sales professional training and supplied end-user technical and applications training to customer base
- Developed, branded, tracked, and supported corporate training program, IMAGETracks
- Instituted professional training processes to increase department revenue, team member commissions and customer satisfaction with Professional Services
Education
Associate in Arts -
College of Lake County
Grayslake, IL01.2019
Skills
- Agile Project Coordination
- Facilitating Change Initiatives
- Employee Coaching
- Aligning Learning with Business Strategies
- Instructional Design Expertise
- User-Centric Design
- Skilled in Integrating Learning Technology Solutions
- Learning Management System Integration
- Outcome-Driven Learning Management
- In-Person and Virtual Training Delivery
- Sales Performance Optimization
- Collaborative Planning Initiatives
- Team Development
- Vendor Collaboration and Oversight
Additional Information
- Available to travel
- Open to hybrid and remote working environments
- Have been leading diverse teams in office, hybrid and fully remote settings for over 10 years
- Served as Board President for NIA 20 Ltd., 501C3 not-for-profit organization, 2020-2022., Served on the board in various roles, 2014-2020., Held committee leadership roles, 2002-2014
- Served as VP of the board for The Ella Grace Chiari Foundation, 04/2011-2022
- Actively engaged in mind, body and spirit trauma healing work – serve as a coach and mentor to the recovery community.
Development And Membership Experiences
- Franklin Covey - Leadership
- The 6 Critical Practices for Leading a Team
- The 7 Habits of Highly Effective People
- Leading at the Speed of Trust
- Cathy Moore - Performance-based learning, Partner from the Start program, MAP IT book club facilitator
- Diversity, Equity, and Inclusion
- Certified Facilitator and Coach (past) - Coaching for Shared Success, BPI group
- Certified Facilitator (past) – DDI (Development Dimensions International)
- Certified Trainer (past) - Introduction to Situational Leadership II, The Ken Blanchard Companies
Timeline
Manager, Instructional Design and Development (people leader)
Cardinal Health
02.2015 - Current
Learning and Development Manager (function leader)
Claire's
01.2014 - 02.2015
Manager, Organizational Effectiveness (program and process manager)
Transformco (formerly Sears Holdings)
08.2013 - 01.2014
Manager, Learning Solutions (program and process manager)
Transformco (formerly Sears Holdings)
07.2012 - 08.2013
Client Training Specialist
Transformco (formerly Sears Holdings)
09.2008 - 07.2012
Professional Training Manager (people leader)
Imagetec
04.2006 - 08.2008
Associate in Arts -
College of Lake County
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