Jasmyne Josey

• Manage high-volume patient caseloads within the Dupixent MyWay patient access and assistance program
• Coordinate benefits investigations, insurance verification, prior authorizations, and financial assistance approvals
• Serve as primary liaison between patients, healthcare providers, specialty pharmacies, and insurance carriers
• Resolve complex coverage issues to prevent delays in therapy initiation
• Maintain complete, HIPAA-compliant documentation in CRM and healthcare systems
• Consistently meet or exceed productivity, quality, and compliance performance standards

• Led full-cycle recruitment including job postings, applicant screening, interviews, and offer letter preparation
• Maintained HRIS systems and employee records with strict attention to compliance and confidentiality
• Processed insurance verifications using established provider portals (including Availity and UHCProvider)
• Communicated employee benefits, compensation, and workplace policies
• Improved onboarding efficiency and reduced documentation errors through process organization

• Resolved complex provider claims, credentialing, and benefits inquiries with a 95% first-call resolution rate
• Educated providers on billing processes, significantly reducing repeat inquiries
• Collaborated with cross-functional teams to improve call quality and workflow efficiency
• Recognized as Top Performer - May 2023 for exceptional productivity and service excellence

• Performed venous and arterial cannulation for dialysis treatments
• Educated patients on procedures, improving treatment comfort and compliance
• Enforced infection control protocols with 100% regulatory compliance
• Maintained treatment documentation and managed equipment operations

Dietary Aide – Bon Secours Hospital | 2021
Personal Care Assistant – Care Advantage | 2020
Server / Customer Service – Patriot’s Colony | 2019

• Delivered compassionate patient support and personalized service
• Maintained strict sanitation, safety, and care standards
• Supported clinical and residential operations