Carmela Scala
New York,NY
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
11
11
years of professional experience
Work History
Waitress
Casa Cipriani
New York, New York
02.2022 - 06.2025
- Took orders accurately and efforts from customers for timely service.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Assisted in setting up dining areas for lunch and dinner service.
- Provided excellent customer service to enhance guest satisfaction and dining experience.
Waitress
Baci Restaurant
Brooklyn, New York
06.2020 - 01.2022
- Collaborated with kitchen staff to ensure efficient food delivery to tables.
- Responded promptly to customer inquiries and requests during meals.
- Supported team members during busy shifts to ensure smooth operations.
Waitress
Marco Polo
Brooklyn, Ny
09.2017 - 03.2020
- Managed multiple tables while ensuring prompt food and beverage delivery.
- Recommended menu items to guests based on preferences and seasonal offerings.
- Assisted in training new team members on restaurant procedures and policies.
- Handled cash transactions and processed payments with accuracy and efficiency.
- Resolved customer complaints calmly, ensuring a positive dining experience for all guests.
- Took orders for food and drinks and delivered them to guests.
Cashier
Vucciria Food & Gourmet
Brooklyn, New York
04.2014 - 09.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided excellent service.
- Handled returns and exchanges according to company policy.
- Trained new cashiers on register operation and customer service standards.
Skills
- Customer service
- Menu knowledge
- Beverage pairing
- Table management
- Dining area setup
- Team collaboration
- Adaptability
- Menu recommendations
- Order taking
- Point of sale (POS) system operations
- Payment processing
- Hospitality and accommodation
- Upselling techniques
- Meal recommendations
Languages
English
Full Professional
Italian
Native/ Bilingual
Spanish
Elementary
Timeline
Waitress
Casa Cipriani
02.2022 - 06.2025
Waitress
Baci Restaurant
06.2020 - 01.2022
Waitress
Marco Polo
09.2017 - 03.2020
Cashier
Vucciria Food & Gourmet
04.2014 - 09.2017